I forgot my password, and kept trying various combinations before I realized to go the EA site to get it reset. Now it says there have been too many attempts with an invalid password and I cannot login even after getting my password reset. There appears to be no way in game to reset the account. Help!!!
Reset the password in EA site using your email and probally will work.
You can use this link to reset your password.
Post here if works
If he reinstall the game making a clear install the game logs will be clear, maybe its possible that he can re enter in the account again if he type the email and the password right.
Its a shot in the dark since I never see the game block the login for a long time.
Maybe he should try connect using another account and see if the problem is really in his account.