where is my BF4?

[dlguswls145]

i am a just BF4 early access user 

Why is my BF4 disappeared from my account Feeling?

i need quick answer plz

[EA_Guy]

Hi dlguswls145,

Were you able to play the game previously and now it has disappeared or has it never appeared in your account? 

When did you purchase the game? Did you get a order confirmation and was the payment taken for the game? 

Thanks 

EAGuy