vanilla visa prepaid card problem

[GIGATY_GOO]

i was trying to get the battlefield 4 premium and it said to get another card or try again later, yet when i look to see if the card is active it said that origin had taken $1.14.

it was called Origin Com EA Geneva CH

what gives?

and some help on the buying end will help aswell.

thx

[XXXO77O4906 · Accepted solution]

You must save your billing information to your origin account first to make any new purchase in the new origin store after you save it log out and log in to origin and you will be all set to go 

If you don't know how to do that go to origin press origin in the top bar scroll down then press Account Privacy after that press Payment and Shipping and then add your billing information also the 1 $ is the authorization money that is taken by the bank not EA and it is used to authorize your card and it will be refunded to you whit in 5 working days so don't worry you dident lose any thing 

if this does not work then 

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

if this helps pleas give XP to my account thanks

mark this as solution if it solves your question so others will know the answer when they come here 

[XXXO77O4906 · Accepted solution]

You must save your billing information to your origin account first to make any new purchase in the new origin store after you save it log out and log in to origin and you will be all set to go 

[XXXO77O4906 · Accepted solution]

If you don't know how to do that go to origin press origin in the top bar scroll down then press Account Privacy after that press Payment and Shipping and then add your billing information also the 1 $ is the authorization money that is taken by the bank not EA and it is used to authorize your card and it will be refunded to you whit in 5 working days so don't worry you dident lose any thing 

if this does not work then 

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

if this helps pleas give XP to my account thanks

mark this as solution if it solves your question so others will know the answer when they come here 

[XXXO77O4906 · Accepted solution]

You must save your billing information to your origin account first to make any new purchase in the new origin store after you save it log out and log in to origin and you will be all set to go 

If you don't know how to do that go to origin press origin in the top bar scroll down then press Account Privacy after that press Payment and Shipping and then add your billing information also the 1 $ is the authorization money that is taken by the bank not EA and it is used to authorize your card and it will be refunded to you whit in 5 working days so don't worry you dident lose any thing 

if this does not work then 

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

if this helps pleas give XP to my account thanks

mark this as solution if it solves your question so others will know the answer when they come here 

[XXXO77O4906 · Accepted solution]

You must save your billing information to your origin account first to make any new purchase in the new origin store after you save it log out and log in to origin and you will be all set to go 

[XXXO77O4906 · Accepted solution]

If you don't know how to do that go to origin press origin in the top bar scroll down then press Account Privacy after that press Payment and Shipping and then add your billing information also the 1 $ is the authorization money that is taken by the bank not EA and it is used to authorize your card and it will be refunded to you whit in 5 working days so don't worry you dident lose any thing 

if this does not work then 

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

if this helps pleas give XP to my account thanks

mark this as solution if it solves your question so others will know the answer when they come here 

[idman69]

I tried to do this but when i entered the payment info it just told me the same thing, that it couldnt be verified and i needed a different card or to try again later

[EA_Atic]

I'm closing this thread to stop it being necroed.

If you have any issues with Battlefield 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

For Payment issues please reach out to EA support here:
How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

/Atic