September 2015
Hello , I' am korean . i don't speak english well.
my origin account was [edit: email address removed] and now, i can't login .
i didn't login a long time, about 3~4 months.
and now i can't login, even try to password, it's not work (i checked all about thing, spam mail, garage)
And i found e-mail from EA July.22.2015 . there is screenshot
http://puu.sh/jWfYf/f65c4f80bd.png
this mean change my account e-mail ... what the heck,,, i don't understand this situation .
someone hacking my account? or if not, why my account e-mail is change to [edit: email address removed] automatically ????
50_abc_21141 ?????? what is this number ? i did not do that.
originally [edit: email address removed] was my account e-mail, and my ID, (my nick name is Spetsnaz-S4) .
So now, can't login , and can't try to change password even.
i bought game Simcity5, Battlefield Premium, and my address, credit card information is saved in my account.
i am very embarrassed now, why live chat system is dissappear??
please hurry, contact me as soon as possible.
September 2015
Sorry to hear that your account has been hacked. Unfortunately Answer HQ, being a public forum that doesn't have access to your account, can't assist you with anything other than providing you with information about what you can do.
Start by reading this to get your account back:
Then read this to make sure it never happens again:
Especially make sure to enable Login Verification:
Good luck with getting your account back!
September 2015
thanks for answer.
how cant i contact except 'call me'?
i saw your link page, and i found that can't write my phone number. i live in Korea
there is blank that write USA phone number only.