"Failed to connect to EA Online"

[FreddyFish07174]

I been having this problem for quite a while now, and yesterday after the new update i hoped it was over. 
Everytime I go in on Battlefield 4 on my XBOX ONE, it comes up that im offline... but on every other game i have everything is working fine. I can play the campaign, but not online. 
Yesterday after the update i got to play, until i turned the Xbox off, and next time i turned it on it was the same * again. On the screen it says;
"FAILED TO CONNECT TO EA ONLINE - Online features will be unavailable. Please try again. See http://help.ea.com/article/not-able-to-connect-to-online-play for additional information."
And i have used the link without any luck... HELP!

[gavscotland]

I have the exact same problem mate in PS4! Ever since the new update I've not been able to get online with the same message popping up.

[EA_Valgard]

Hey @FreddyFish07174 & @gavscotland,

ah that's too bad to hear! =( 

But let's try the following to get you back into the game. 

A wired connection is required for this.

1. Take your platform offline and disconnect it from it's power source. 
2. Restart your router.
3. After the restart, restart your platform.
4. Try to connect to a game again.
5. If this didn't solve your problem, write down these ports to forward them: 

• Battlefield Hardline.
  Link: -> Click me! <-

  PLATFORMUDPTCP

  PC3659, 14000-14016, 22990-23006, 25200-2530080, 443, 9988, 17502, 20000-20100, 22990, 42127

  Xbox One53, 88, 500, 3074, 3544, 450053, 80, 3074 

  Xbox 36053, 88, 307453, 88, 3074, 80

  PlayStation 43478-3479 80, 443, 1935, 3478-3480

  PlayStation 33659, 14000-1401680, 443, 9988, 10000-10100, 17502, 42127

• Battlefield 4.
  Link: -> Click me! <-

  PLATFORMUDPTCP

  PC3659, 14000-14016, 22990-23006, 25200-2530080, 443, 9988, 17502, 20000-20100, 22990, 42127 

  Xbox One53, 88, 500, 3074, 3544, 450053, 80, 3074 

  Xbox 36053, 88, 307453, 88, 3074, 80

  PlayStation 43478-3479 80, 443, 1935, 3478-3480

  PlayStation 33659, 14000-1401680, 443, 9988, 10000-10100, 17502, 42127

• Battlefield 3.
  Link: -> Click me! <-

  PLATFORMUDPTCP

  PC3659, 14000-14016, 22990-23006, 25200-2530080, 443, 9988, 20000-20100, 22990, 17502, 42127

  Xbox 36053, 88, 307453, 88, 3074, 80

  PlayStation 33659, 14000-1401680, 443, 9988, 10000-10100, 17502, 42127

• EA Services. 
  Link: -> Click me! <-

  Plattform

  UDP

  TCP

  PC

  443

  80, 443, 8080

  Xbox One

  88, 3074, 53, 500, 3544, 4500, 1863

  80, 3074, 53, 1863

  Xbox 360

  88, 3074, 53, 1863

  80, 3074, 53, 1863

  PlayStation 4

  3659, 17503, 17504, 10000-20000

  80, 443, 9988, 10000-20000, 17503, 17504, 42120, 42210, 42230, 44125, 44225, 44325

  PlayStation 3

  3478-3480, 3658, 10070-10080

  80, 443, 465, 5223

• How to open ports depending on your router:
  • -> PC? <-
  • -> PS4? <-
  • -> PS3? <-
  • -> Xbox One? <-
  • -> Xbox 360? <-
• Static IP addresses for stable connections: 
  • -> PC? <-
  • -> PS4? <-
  • -> PS3? <-
  • -> Xbox One? <-
  • -> Xbox 360? <-
• Google DNS:
  • -> PC? <-
  • -> PS4? <-
  • -> PS3? <-
  • -> Xbox One? <-
  • -> Xbox 360? <-
• If it still doesn't work, try the basic trouble shooting and afterwards the advanced version for your platform.
  • Basic How To: Fixing connection issues
  • Advanced How To: PC
  • Advanced How To: Mac
  • Advanced How To: Playstation
  • Advanced How To: XBox

Any questions left? Tag @EA_Valgard! 

Cheers, 
Val

[GhostofShadow02]

hola, vivo en chile y en la pantalla de inicio de la beta del battlefield 1 se muestra "failed to connect to ea online", ya e intentado los pasos pero no funcionan, AYUDA

[QUEENxSWAGFRESH]

I had to go through and read the terms and services found at the last tab to get the game to connect to servers.

[gavscotland]

What exactly do you mean 'the last tab' mate? Did you find a way to connect?

[venaticspice]

Same I have ps4 playing it today then it kicked me say need a ea account 

[KidVisine]

Having the same exact problem with my PS4!!!!! Pleased fix your NEW game ea!

[bkc1217]

I have same problem every day.

[Immortallus]

Same here.... I can browse the web and play other online games for PC... Turned off all security with no luck, and even checked my IPv4 settings. Seems like there is always something with EA Games...