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Keeper
severenoobness2
Posts: 1
Registered: ‎09-26-2013

We're unable to verify this credit card

Hi,

 

I am trying to preorder BF4 DD, and no matter what card I enter, it will tell me this. What's going on?

 

- Have tried different browsers

- Have tried different PCs

- Have tried different CC's

- Have tried new accounts!

Hero
LiBever
Posts: 8,000
Registered: ‎09-05-2012

Re: We're unable to verify this credit card


severenoobness2 wrote:

Hi,

 

I am trying to preorder BF4 DD, and no matter what card I enter, it will tell me this. What's going on?

 

- Have tried different browsers

- Have tried different PCs

- Have tried different CC's

- Have tried new accounts!


Hello,

You should contact EA live adviser for payment and order issues https://help.ea.com/contact-us


Only Customer support has the needed tools and permissions to deal with account related enquireries.

This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.

Contact a Game Advisor...

 

Here's how:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

 

Regards, Libever 


libeversig“

Thank you for using Answer HQ. If you need further assistance, please let us know right away!

You can also contact me directly via PM here

Keeper
tK-hockey91
Posts: 2
Registered: ‎10-23-2013

Re: We're unable to verify this credit card

There is no option in the Help browser to talk to a live agent, let alone call them to find out why my credit card isn't able to be verified.  I have contacted my credit card company (VISA), and I have been told that it is functional.  There's clearly something wrong with the EA / Origin client, including the lack of options to speak to an agent.  What is going on?  Why does this have to be such a pain to order?

 

Here, the moderator states there's a live chat button on the top right of the browser.  There is NOTHING there: http://forum.ea.com/eaforum/posts/list/9676129.page

 

What more do we have to do?  This is beyond frustrating to the point where I am planning on just not buying the game at all and requesting a refund on the expansion purchase.

Keeper
vicious0n3
Posts: 1
Registered: ‎07-03-2013

Re: We're unable to verify this credit card

I chatted with someone and they were unable to help me.  The game either goes missing from the cart or its unable to verify my cc.  I've tried everything they suggested and nothing.  

Keeper
l0stcuz
Posts: 3
Registered: ‎10-28-2013

Re: We're unable to verify this credit card

Read here, http://answers.ea.com/t5/Battlefield-4/EA-charges-for-BF4-from-Geneva-Switzerland-were-declined-by-m...

 

If your CC service/bank is based in US, then most likely they (your CC) declined that transaction

Keeper
zanahamed
Posts: 1
Registered: ‎02-23-2014

Re: We're unable to verify this credit card

I am from saudi arabia. I tried to purchase BF3 premium & BF4  same error showing. Please provide us a solution to purchase.