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The connection with EA Online was lost...PS4

by kaeadian
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The connection with EA Online was lost...PS4

★★★★ Novice

I have not been able to get online with BF4 at all. I am able to play the campaign no problem.

 

Each time I select multiplayer, battlelog, or premium it give me the connectino with EA online was lost message. 

 

I have looked around a bit on the forums and standard google searches but can not seem to find anyone with the issue happening before they are even at the server select screen. 

 

Any help is very much appreciated. 

 

Any links to other topics that can assist with solving this issue would be appreciated as well.

Message 1 of 12 (10,925 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Novice

Still awaiting a reply EA, and I am still having this issue.

 

Now the game has become completly un-playable. About 5 hours into campaign mode I get the CE-34878-0 error and my save file is corrupt. Now I have to start over in a game that is obvisouly buggy...

 

I would greatly appreciate a reply of some sort EA, your tech support via chat gives me vastly conflicting answers each time and my faith in you guys is just about gone.

 

It seems as if multiplayer is available for some users, I guess those should be greatful they can at least get in? I really hope this is not your official stance on this problem EA.

 

I am truly greatful I did not fork over the money for premium up front, maybe I can still get my money back for this game.

 

I guess I can go download one of the free games...

Message 2 of 12 (10,751 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Newbie

I am having the same issue. I recieve this message when I attempt to choose Multiplayer and Battlelog. I just got the game today. I haven't had issues with the campaign though. I am about 3 hours in on it. I am pretty upset...it deems the game completely useless. It shouldn't be a $60 campaign...I read that there is suppoed to be a patch released next week to fix issues with crashes on the PS4, so maybe we will be able to get online then.


kaeadian wrote:

Still awaiting a reply EA, and I am still having this issue.

 

Now the game has become completly un-playable. About 5 hours into campaign mode I get the CE-34878-0 error and my save file is corrupt. Now I have to start over in a game that is obvisouly buggy...

 

I would greatly appreciate a reply of some sort EA, your tech support via chat gives me vastly conflicting answers each time and my faith in you guys is just about gone.

 

It seems as if multiplayer is available for some users, I guess those should be greatful they can at least get in? I really hope this is not your official stance on this problem EA.

 

I am truly greatful I did not fork over the money for premium up front, maybe I can still get my money back for this game.

 

I guess I can go download one of the free games...

 

Message 3 of 12 (10,709 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Novice
Has EA or PS addressed that this is an issue? Has anyone that was experiencing this found a fix? I have still not been able to get connected with EA.

Any help is greatly appreciated.
Message 4 of 12 (10,603 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Novice

Quick update for anyone interested:

 

Still have never been able to axcess EA online. Was able to play NBA2k13 online just fine, can play Warframe online no problem as well. 

 

I still can not get a straight answer from EA's online support, if anyone can point me in the right direction I would greatly appreciate your help.

 

At this point I would very much like to at least get to the server select screen...

Message 5 of 12 (10,554 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Novice

Finally able to play!!

 

For those that are experiencing this issue, turns out that the PSN ID and the EA Origin ID could not link. As soon as I got through to EA support via phone (Phone Support)

Steps 

Enter any generic problem

Select BF4, Connectivity/Performance Issue, Playstation 4, Find solution

Click I still need help

Select CALL ME!!!

Enter your information

 

An EA support specialist called me in 5 minutes, was able to look up my information and connect them. Within 3 minutes of being on the phone I was able to connect with EA and was able to log in and play on a server!

 

I really hope this helps anyone with this issue.

 

Good luck and happy hunting

 

Message 6 of 12 (10,531 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Newbie
Thank you I have been wrecking my brain trying to figure something out with this same problem..im waiting on phone call now..so hope it works
Message 7 of 12 (6,259 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Newbie
The issue is not resolved and is with a so called specialist. I was wormed the relinking psn/orion acct could lose all purchases and info
Message 8 of 12 (6,032 Views)
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Re: The connection with EA Online was lost...PS4

★★★ Newbie

Cannot clear cache

Message 9 of 12 (1,566 Views)
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Re: The connection with EA Online was lost...PS4

★★★★ Newbie

Having the exact same issue as well.  I recently bought BF4 premium edition and was never able to connect to multiplayer.  Receiving the mesage "The connection to ea online was lost"

Message 10 of 12 (220 Views)
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0

Accepted Solution

★★★★ Novice

Finally able to play!!

 

For those that are experiencing this issue, turns out that the PSN ID and the EA Origin ID could not link. As soon as I got through to EA support via phone (Phone Support)

Steps 

Enter any generic problem

Select BF4, Connectivity/Performance Issue, Playstation 4, Find solution

Click I still need help

Select CALL ME!!!

Enter your information

 

An EA support specialist called me in 5 minutes, was able to look up my information and connect them. Within 3 minutes of being on the phone I was able to connect with EA and was able to log in and play on a server!

 

I really hope this helps anyone with this issue.

 

Good luck and happy hunting

 


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