Started at level 40

[CatalyticFilly]

I paid for Battlefield 4 just after release and quickly realized could not run it on my useless PC so I recently built a new one and then bought Battlefield 4 premium on the recent origins sale. I then launched the game and ended up in battlelog and saw I was level 40 and had played for about 115+ hours. My user name was the same as I had previously chosen back when the game released. I also saw that I apparently lived in Ukraine when I really live in the UK. So I changed that to the UK. I have been playing on this account for about a week now and realize that I have missed out as many of the weapons and equipment available have already been unlocked. So my question is, is it possible to have my Battlefield 4 account completely reset so that i can actually experience the leveling up system?

[2042isNotBF · Accepted solution]

@CatalyticFilly it sounds like someone has been in your account so first thing to do is put on log in verification to keep others out of your account. To have the account reset to zero you will need to contact a EA game adviser to have this done and yes it can be done once you fully explain the issue of someone else has been in your account and ranked it up. Due to it is rare to have a account put back to starting everything over you will need to let them know it looks like your account was hacked due to level 40 and you have not played yet. Before you end the talk with them make sure you still have premium as a buddy of mine had same issue as yours and they forgot to give his premium back to him so he had to contact them again.

Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/

For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

Contact a games adviser at any time using this following link EA Help - Contact Us

Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**

Click the following link and log in: https://help.ea.com/en/

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region. Please see this link http://help.ea.com/en/article/contact-ea-help/

[2042isNotBF · Accepted solution]

@CatalyticFilly it sounds like someone has been in your account so first thing to do is put on log in verification to keep others out of your account. To have the account reset to zero you will need to contact a EA game adviser to have this done and yes it can be done once you fully explain the issue of someone else has been in your account and ranked it up. Due to it is rare to have a account put back to starting everything over you will need to let them know it looks like your account was hacked due to level 40 and you have not played yet. Before you end the talk with them make sure you still have premium as a buddy of mine had same issue as yours and they forgot to give his premium back to him so he had to contact them again.

Read this to make sure it never happens again:
https://help.ea.com/article/how-to-maintain-account-security

Make sure you do this to keep your account safe ...Enable Login verification:
http://help.ea.com/en/article/origin-login-verification-information/

How to stay safe online:
http://help.ea.com/ca/article/how-to-stay-safe-online/

For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

Contact a games adviser at any time using this following link EA Help - Contact Us

Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**

Click the following link and log in: https://help.ea.com/en/

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region. Please see this link http://help.ea.com/en/article/contact-ea-help/

[CatalyticFilly]

Thanks for the detailed help. This really helps.