Please contact an Electronic Arts Technical Support advisor here to get your secret question reset: http://help.ea.com/en/contact-us/new/
1) Click on the game you're having trouble with (If you can't see it, use the search bar)
2) Select a topic for the best results.
3) Scroll to the bottom and select Contact Us.
4) Select your platform and list a short description of your problem.
5) Select 'live chat' or 'call me' to request a call back from an EA games advisor.
Account security is taken very seriously, so be prepared to provide some account proof(s).
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