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Keeper
bandroidx
Posts: 3
Registered: ‎10-26-2013
Accepted Solution

Origin: AN error has occurred while trying to process your request (Amazon Code)

I get "An Error has occurred while trying to process your request."  When  trying to enter my Amazon pre-order key for BF4.  What gives?

Hero
LiBever
Posts: 6,945
Registered: ‎09-05-2012

Re: Origin: AN error has occurred while trying to process your request (Amazon Code)

Hello,

You should contact EA live adviser for payment and order issues https://help.ea.com/contact-us

Only Customer support has the needed tools and permissions to deal with account related enquireries.
This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.

Contact a Game Advisor...

 

Here's how:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

 

Regards, Libever

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Keeper
bandroidx
Posts: 3
Registered: ‎10-26-2013

Re: Origin: AN error has occurred while trying to process your request (Amazon Code)

Thanks I assume this means that this is not just that its not activated in the system yet (as since it was just released?) I didnt want to contact support if its a known issue with amazon keys.

Keeper
bandroidx
Posts: 3
Registered: ‎10-26-2013

Re: Origin: AN error has occurred while trying to process your request (Amazon Code)

They resolved it thanks.