No Sound at all on menus or in game: Xbox One

[Aslan737D]

I recently tried to play this game again since coming back from college and when I started it up, I was confused because I didn't hear the normal opening theme/menu music. Going into a game is exactly the same. My entire game has no sound. Checked in game audio settings and it seems normal. Not sure if there is a way on the Xbox one I might have muted the entire game but I am at a loss and haven't found any solutions. Anyone experience this before and have a solution?

[Aslan737D · Accepted solution]

Power Cycled the console with no luck. Switched all in game audio settings with no luck. Then I went to the Xbox one audio settings and then audio output. Switched the option Bistream out to 7.1 and sound came back. Then just to check, I switched it back to bistream out and it is still working. Problem solved. Thank you for all the help Barry!

[EA_Barry]

@Aslan737D

Are you getting any sound at all from the console?

Power cycle the console and check or reseat all your physical connections.

[Aslan737D]

Yes, my entire console has sound, including all my other games. Only bf4 is having an issue. Uninstalled everything and reinstalled to no avail sadly.

[EA_Barry]

@Aslan737D

This is kind of a long shot but can you check your audio settings are set to stereo rather than either of the surround modes:

http://support.xbox.com/en-IE/xbox-one/live-tv/poor-audio-or-sound-quality

I assume you have fully power cycled the console?

[Aslan737D · Accepted solution]

Power Cycled the console with no luck. Switched all in game audio settings with no luck. Then I went to the Xbox one audio settings and then audio output. Switched the option Bistream out to 7.1 and sound came back. Then just to check, I switched it back to bistream out and it is still working. Problem solved. Thank you for all the help Barry!

[EA_Barry]

@Aslan737D

Excellent, thanks for coming back to let us know how you fixed this.

[themassesaredumb]

Nailed it... Do the below within settings:
1) Display and Audio
2) Volume
3) Chat Mixer
4) Set it to anything other than "Mute all other sounds"; set it to "Do nothing" (preferably)
5) In-game audio should turn on instantly

[SHAPExX]

Tried every step above and below and still no sound, worked fine before the update. 

[ElfishMermaid18]

Someone else and I also experienced no sound on the Battlefield 1. We restarted our xbox ones using the menu to restart them and it fixed the sound issue on the game.

[TwistedNite]

Didn’t work for