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Community Manager
EA_Stiv
Posts: 33
Registered: ‎10-24-2013

[Info Request] Red Screen Of Death - Information Request

[ Edited ]

Greetings Everybody,

 

We understand that users are currently experiencing an issue with AMD cards and Windows 8, where during a map change, there is a crash to desktop, often associated with a "Red Screen of Death". We are currently investigating this issue, but would like to gather some information to resolve this issue as quickly as we can.

 

Possible Solutions:

 

We have received some reports that rolling your drivers back from the beta drivers to 13.9 should address this issue. Additionally, completely uninstalling your graphics drivers, and reinstalling the most current stable release has also shown some promise. However, if you have tried this, and are still running into the dreaded Red Screen, then we need to gather a bit more information from you.

 

Information Request:

 

The information we need is mostly related to your computer specifications. While I understand you may have posted this in another thread, for the sake of organization and ensuring we are gathering information from individuals who are still experiencing this issue, we would love it if you could post this again.

 

The information we'll need:

Graphics card

Operating System Version

Current Driver Version

 

Additionally, we would like you to post the following:

 

1. Open your Start menu and type "view reliability history" into the search box.

2. Select the most recent bf4.exe failure, denoted by the red circle with the white X in it.

3. Double-click the related Critical Event under Source.

4. Choose copy to clipboard on the bottom and post the full information of the reliability history in here.

 

We apologize for the frustration this is no doubt causing, and appreciate your time in bringing us this information! 

 

-Stiv

 

/update:

For owners of an AMD ATI video-card, could you please try to install following new Beta driver:

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

 

Lookout
cptgiggles
Posts: 12
Registered: ‎03-09-2013

Re: Red Screen of Death

Okay, did some thorough testing.

 

Radeon HD6950 2GB

Windows 8.1 x64

13.9. Also tried on 13.11 Beta6 and Beta7, same problem still.

 

Tried running in compatibility mode aswell - Windows 8. Crashes for me when map switching (so no red screen, just crashes to desktop). However, it hangs more often, crashes more often midgame.

 

This is the most recent crash, but it seems to be a 'normal' crash to desktop. If you get a red screen, a failure like that is not recorded in the reliability history!

 

Source
Battlefield 4™

Summary
Stopped working

Date
‎29-‎10-‎2013 15:23

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.0.0.0
Application Timestamp: 526b9042
Fault Module Name: MSVCR110.dll
Fault Module Version: 11.0.51106.1
Fault Module Timestamp: 5098826e
Exception Code: c0000005
Exception Offset: 000000000003c7f0
OS Version: 6.3.9600.2.0.0.256.4
Locale ID: 1043
Additional Information 1: e7d6
Additional Information 2: e7d61a25bca564fd4ca83e2f67f3e9ad
Additional Information 3: 5ca6
Additional Information 4: 5ca69160d2800b7c55284d9ec31d617f

Extra information about the problem
Bucket ID: 29a4cef10e17a190b1f3f3892961490d (138871988)

 

Keeper
chubs2287
Posts: 3
Registered: ‎10-29-2013

Re: [Info Request] Red Screen Of Death - Information Request

Red Screen Crash Between Games!! PLEASE FIX NOW!!!!

 

 

XFX AMD HD R7950

Windows 8.1 All Updates!

Driver 13.11 Beta V6

 

Bad_Pool_Caller

Keeper
alexthewind
Posts: 6
Registered: ‎07-05-2013

Re: [Info Request] Red Screen Of Death - Information Request

I have: 

Asus Radeon HD 7970 Matrix Platinum

Windows 8 (not 8.1 !) Pro with all updates

Drivers: revision number 13.9 :

Display Driver ver. 13.152
OpenCL(tm) Driver ver. 10.0.1268.1
Catalyst Control Center ver. 2013.0830.1943.33589

 

I tried Windows 7 compatibility mode and still BF4 BSODs. I tried BETA drivers, I unistalled them and instaleld the one that I have now. This is the only game that crashes on my computer.

 

The reliability report (unfortunately partialy in Polish):

 

 

Opis
Ścieżka do aplikacji powodującej błąd: C:\Games\Battlefield 4\bf4.exe

Sygnatura problemu
Nazwa zdarzenia problemu: APPCRASH
Nazwa aplikacji: bf4.exe
Wersja aplikacji: 1.0.0.0
Sygnatura czasowa aplikacji: 52668dcb
Nazwa modułu z błędem: bf4.exe
Wersja modułu z błędem: 1.0.0.0
Sygnatura czasowa modułu z błędem: 52668dcb
Kod wyjątku: c0000005
Przesunięcie wyjątku: 0000000000b17f5b
Wersja systemu operacyjnego: 6.2.9200.2.0.0.256.48
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: 08a6
Dodatkowe informacje 2: 08a675e6bb88cc949ac8af35291f63e0
Dodatkowe informacje 3: b05e
Dodatkowe informacje 4: b05ebc22c93a6d36891b0bf259e53e55

Dodatkowe informacje o problemie
Identyfikator pakietu: 145f80ea66702c3de3bd9f0dc1db140c (138547795)

Lookout
lumpenpack
Posts: 12
Registered: ‎03-04-2013

Re: [Info Request] Red Screen Of Death - Information Request

[ Edited ]

The information we'll need:

Graphics card: HIS HD 7870

Operating System Version: WIN 8.1 64Bit

Current Driver Version: I've tried 13.9 WHQL, 13.10 WHQL, 13.11 Beta3, 13.11 Beta6, 13.11 Beta7

 

Additionally, we would like you to post the following:

 

I don't think this information are usefull because the "reliability history" only shows normal C2D and not a full system crash caused by the ATI Drivers.

 

Here is the analyze of my dump file instead:

 

Spoiler

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001205, (reserved)
Arg3: 00000000050303ac, Memory contents of the pool block
Arg4: ffffc0000a250ad0, Address of the block of pool being deallocated

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
GetUlongFromAddress: unable to read from fffff8026a730400

DUMP_FILE_ATTRIBUTES: 0xc
Insufficient Dumpfile Size
Kernel Generated Triage Dump

POOL_ADDRESS: ffffc0000a250ad0

BUGCHECK_STR: 0xc2_7

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: bf4_x86.exe

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER: from fffff8026a71d338 to fffff8026a5d8ca0

STACK_TEXT:
ffffd000`23b769f8 fffff802`6a71d338 : 00000000`000000c2 00000000`00000007 00000000`00001205 00000000`050303ac : nt!KeBugCheckEx
ffffd000`23b76a00 fffff800`01d342ea : ffffe000`0516ab00 fffff800`01d3383e 00000000`00000002 00000000`00000000 : nt!ExDeferredFreePool+0xbb8
ffffd000`23b76ad0 ffffe000`0516ab00 : fffff800`01d3383e 00000000`00000002 00000000`00000000 ffffe000`03a30350 : atikmdag+0xbe2ea
ffffd000`23b76ad8 fffff800`01d3383e : 00000000`00000002 00000000`00000000 ffffe000`03a30350 00000000`00000000 : 0xffffe000`0516ab00
ffffd000`23b76ae0 00000000`00000002 : 00000000`00000000 ffffe000`03a30350 00000000`00000000 00000000`00000000 : atikmdag+0xbd83e
ffffd000`23b76ae8 00000000`00000000 : ffffe000`03a30350 00000000`00000000 00000000`00000000 fffff800`01d344d1 : 0x2


STACK_COMMAND: kb

FOLLOWUP_IP:
atikmdag+be2ea
fffff800`01d342ea ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: atikmdag+be2ea

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME: atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 526a9546

FAILURE_BUCKET_ID: 0xc2_7_atikmdag+be2ea

BUCKET_ID: 0xc2_7_atikmdag+be2ea

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0xc2_7_atikmdag+be2ea

FAILURE_ID_HASH: {82ae9a8f-d3de-7bd9-3595-396b7aa8672c}

Followup: MachineOwner

 

 

 

 

 

 

Keeper
j0k3rl
Posts: 2
Registered: ‎01-15-2013

Re: [Info Request] Red Screen Of Death - Information Request

XFX HD 7790 1GB

Windows 8

Beta drivers 13.10

Keeper
iimpaired
Posts: 1
Registered: ‎10-04-2013

Re: [Info Request] Red Screen Of Death - Information Request

AMD Radeon HD 7700 Series

 

8g Ram

 

Source
Battlefield 4™

Summary
Stopped working

Date
‎10/‎29/‎2013 11:36 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.0.0.0
Application Timestamp: 526b9042
Fault Module Name: bf4.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 526b9042
Exception Code: c0000005
Exception Offset: 0000000000b4bbd1
OS Version: 6.2.9200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9f3e
Additional Information 2: 9f3efc6c9bc8a8d1e238d1f0676f3f75
Additional Information 3: d10f
Additional Information 4: d10f61f4d88ee851687f89989e60bffd

Extra information about the problem
Bucket ID: 5e41249ccc09f81691d50975248ecfa8 (138875620)

Keeper
gaycob
Posts: 3
Registered: ‎10-29-2013

Re: [Info Request] Red Screen Of Death - Information Request

[ Edited ]

AMD Drivers tested: 13.9/ 13.10beta/ 13.11beta7 

7970 Direct CU II TOP *Stock* 
Windows 8 *NOT 8.1*

Source
Battlefield 4™

Summary
Stopped working

Date
‎29/‎10/‎2013 00:26

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.0.0.0
Application Timestamp: 52668dcb
Fault Module Name: bf4.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 52668dcb
Exception Code: c0000005
Exception Offset: 0000000000b3eca5
OS Version: 6.2.9200.2.0.0.256.4
Locale ID: 2057
Additional Information 1: 115a
Additional Information 2: 115a448f6f49483a6cb6d012efa6dfd0
Additional Information 3: a0c7
Additional Information 4: a0c7aaf768a3371fc9bb0980a8e6522d

Extra information about the problem
Bucket ID: 080449f715b51ff35a3dba93a20a1a8a (138223321)



EDIT: Also a funny thing is I only get blue screens when it map changes while i'm streaming to twitch.tv instead of a red screen. Not sure if this helps but could lead to something i guess. This happened the other day but i didn't think much of it at the time but it got to the point when i just stopped streamming all together and got the scary red sceen for the first time instead :/

Keeper
cpark21
Posts: 1
Registered: ‎10-29-2013

Re: [Info Request] Red Screen Of Death - Information Request

Source

Battlefield 4

 

Summary

Stopped working

Date

10/29/2013 1:32 AM

Status

Report sent

Description

Faulting Application Path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

 

Problem signature

Problem Event Name: APPCRASH

Application Name: bf4.exe

Application Version: 1.0.0.0

Application Timestamp: 52668dcb

Fault Module Name: MSVCR110.dll

Fault Module Version: 11.0.51106.1

Fault Module Timestamp: 5098826e

Exception Code: c0000005

Exception Offset: 000000000003c7f0

OS Version: 6.2.9200.2.0.0.768.101

Locale ID: 1033

Additional Information 1: adfc

Additional Information 2: adfcb70ab718f9f0fd330b0c5b19a258

Additional Information 3: 9d6c

Additional Information 4: 9d6c57ca64f06ed82ef9fdf95d0e835a

 

Extra information about the problem

Bucket ID: d6cd87c36d6f1d76e6068dd6a7361e7b (137770724)

Keeper
shumonkey786
Posts: 1
Registered: ‎01-26-2013

Re: [Info Request] Red Screen Of Death - Information Request

MSI Twin Frozr III - Radeon HD 7950

Windows 8.1

Currently have 13.9, tried 13.11 beta 6 and also had the same problem

 

The information below is the most recent information that was available in the Reliability History, however, the game has crashed serveral times since then, both red screen of death and typical application crash.  I have tried both x86 and x64 BF4 executables.

 

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: bf4.exe
Application Version: 1.0.0.0
Application Timestamp: 52668dcb
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.16408
Fault Module Timestamp: 523d557d
Exception Code: c0000005
Exception Offset: 00000000000116c0
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 4562
Additional Information 2: 45627b10d0b0e6c03a9f2e94e674acc6
Additional Information 3: 7205
Additional Information 4: 7205d762fea9d452bb6ace0399bc3ca0

Extra information about the problem
Bucket ID: f8b8ea88c7dc63dc36474100b90dbf63 (138692132)