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I can play BF4 on one account but not my other one?

by lennox444
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I can play BF4 on one account but not my other one?

★★★★ Novice

I'm able to play Battlefield on one of my Xbox accounts but on my other account it says "The connection to EA has been lost" and I can't even get to the main menu, does anyone know how to fix this?

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Re: I can play BF4 on one account but not my other one?

★★★ Newbie

It says im too young to play because it says im a child. My account says I was born in 1982. HOW AM I A CHILD -_-. Anyways good luck

Message 2 of 3 (444 Views)

Re: I can play BF4 on one account but not my other one?

Community Manager

@jlg227,

 

Are you playing on the Xbox? If so, it may be due to the date of birth entered when registering your Xbox account. 

 

See this Help Centre article:

https://help.ea.com/uk/article/xbox-underage-account-error-faq

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