2013-12-06 05:09 AM
I've been playing Battlefield 4 for awhile now. 2 days ago I got on my PC, and an Origin window popped up asking for the product key for Battlefield 4. I went onto Gamestop PC downloads, where I originally purchased it. I clicked play, and it took me to the product key, as usual. I copied and pasted it into Origin, and it said it had already been redeemed. A noticed appeared in the corner for the China Rising pack download failing, but I had been playing it the day before. I went to My Games, and Battlefield 4 wasn't there. I logged into Battlelog, and it gave me the option to purchase BF4. Being a premium member, I think you can guess why I'm angry at either Origin, EA, or DICE. Please help, I appreciate any logical responses!
2013-12-06 05:12 AM - edited 2013-12-06 05:13 AM
1st Make sure you are logged into the account on which the game/s were registered.
If you're getting the "code already used" message, it means the game code has been registered.
Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.
If none of the above, you'll have to contact a game advisor (accounts) via live chat from your computer to check the status of your account and where the game may be.
Origin client Menu:
Help > Origin Help.
Live Chat link, up top next to the Search box.
or here..
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’
3. Click Find Solutions
4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
The Window Will Open...
You’ll now see the currently available contact options. These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
For Customers outside of North America:
Please be aware that it is likely that the agent you speak to will need to confirm your personal information on this account.
Hope this helps
-------------------------------------------------------------------------------------。 Cheers 。---------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP for my effort in helping! ◄
***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
2013-12-06 11:44 PM
Origin live chat no longer exists.
2013-12-06 11:47 PM
Found it, sorry. Ill try it out