Game BF4 bought but was not downloaded to my PC

[StormyRaider]

I bought BF4 and it was suppose to download to my PC ..but I cannot find it.

can anyone help?

[IIPrest0nII · Accepted solution]

As I can see your Battlelog profile you have Battlefield 4 and Battlefield 3, both profiles have 0 Lvl. Could you please make sure you login in to the correct account? Also, if you have any Filters in your Origin Library, try to remove them.  Try to clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/ then reboot your PC.

If the game is still missing in your Library, contact EA support for assistance:  How to contact EA support

[IIPrest0nII]

Hello @StormyRaider Try to re-login to your Origin. Check your Order Status in your EA Account: https://myaccount.ea.com/cp-ui/orderhistory/index

[StormyRaider]

thank you for your reply to my problem.

The portal says that the items is complete and all been digitally delivered or shipped.

[IIPrest0nII · Accepted solution]

As I can see your Battlelog profile you have Battlefield 4 and Battlefield 3, both profiles have 0 Lvl. Could you please make sure you login in to the correct account? Also, if you have any Filters in your Origin Library, try to remove them.  Try to clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/ then reboot your PC.

If the game is still missing in your Library, contact EA support for assistance:  How to contact EA support

[EA_Archi]

Hello @StormyRaider 

I am really sorry for those issues with downloading your game. Have you been able to find Battlefield 4, thanks to @IIPrest0nII advises? Let us know if any additional help is needed. 

Cheers,

Archi

[StormyRaider]

hi

thanks the game is downloading now.

Cheers