Crashing on death

[BreadActually]

BF4 crashes eveytime I die. the window pops up and say "Battlefield 4 has stopped responding."

[Carbonic]

This list can be posted for a lot of reasons. Perhaps you wanted people to spend time looking at your problem but you didn't want to spend the time yourself to explain it in detail. Perhaps you havn't mentioned your platform or computer specifications. Maybe your topic was something useless like "help" or "bf4". Anyways, this list will contain information on how to give more information or give you the solution itself. Hope this helps.

1. How to make a well made question:

• 1.1 Please write descriptive (also the subject line) so the right people find your question and knows what it contains.
  1.2 Tell if it has worked before, when it started not working and what did you do just before that!
  1.3 Post relevant log files, screenshots, descriptions, movie, dxdiag, exact error messages, and all other relevant information(like platform) – even if it’s stupid and obvious (there’s a lot of clueless people on the internet, we don’t know if you are one of them )
  1.4 Tell what you have tried in DETAIL and how you did it in DETAIL and what the results are, in DETAIL!
  1.5 Upload your dxdiag somewhere and link it: http://help.ea.com/en/article/how-to-gather-dxdiag-information/

2. Check for current outages and bugs:

• 2.1 Check the Origin server status: http://www.origin.com/us/status
  2.2 Check News and Official Announcements on Battlelog for outages and current problems.

3. Common questions:

• 3.1 Banned? Read this: - https://help.ea.com/in/article/information-about-banned-or-suspended-accounts
  3.2 Veteran status? This is gained from playing other Battlefield games. Play4Free, Heroes and 1942 is free to download and play and each give a veteran rank. Other games can be registrered at http://www.battlefieldbadcompany2.com/veteran. If that doesn’t work contact EA support. There's currently a bug for BF4 so if you don't have your BF4 entitlements / status you will have to wait until a fix is out.
  3.3 How to contact EA? Go to https://help.ea.com/contact-us . Fill in keywords then product, category and platform. Press ‘Find Solutions’ –>; ‘I Still Need Help’. Contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: ‘United States’ or something else in the language selector in the bottom of the site.
  3.4 Can’t access DLC/Premium? To find and handle your DLC right-click your game in Origin and click ‘show game details’ and scroll down to ‘expansions’
  3.5 Refund? You can do that under help --> history if you bought it within 24 hours ago, otherwise you will have to contact an EA Advisor at EA customer support.

4. Common mistakes:

• 4.1 Can’t find your game? Make sure you have bought BF4 and not just Premium. Make sure you are logged into the same account as the one you registered the game on.
  4.2 EA doesn’t answer you? Answers HQ is a place where users help fellow users, not a place where you can expect EA to answer.

5. Things you should always try / make sure:

• 5.1 Make sure your computer meet all the game requirements http://www.battlefield.com/battlefield-4/faq
  5.2 Try restarting your computer and network equipment (routers, switches etc.)
  5.3 Try another browser (Chrome/FireFox/(IE, although often the cause of errors so not recommended))
  5.4 Try repairing your game in Origin (right click > repair)
  5.5 Try reloading your games in Origin by pressing “Reload My Games”
  5.6 Check if Punkbuster is running correctly and update it manually - https://help.ea.com/in/article/punkbuster-technical-issues
  5.7 Try setting bf4.exe and Origin as a trusted application in the windows(/other) firewall
  5.8 Update ALL your drivers especially the graphics card but also components like soundcards, network card, motherboard/chipset, headset and mouse+keyboard, to the newest version, if the problem came with a new driver then remove that driver and downgrade to the driver that worked.
  5.9 Try to empty your browser's cache, history and temporary files.

6. Troubleshooting:

• 6.1 Try testing if the problem is still there if you perform a clean boot - http://support.microsoft.com/kb/929135
  6.2 Try flushdns to flush your dns cache ( http://www.wikihow.com/Flush-DNS )
  6.3 Make sure Origin doesn’t have connection issues ( https://help.ea.com/article/connection-issues-with-origin )
  6.4 Origin is having trouble? Look here for conflicting programs: - https://help.ea.com/article/programs-that-may-cause-conflicts-with-origin
  6.5 Try cleaning your browsers’ cache and temporary files using CCleaner - http://www.piriform.com/ccleaner
  6.6 Try reinstalling Origin by manually uninstalling first - https://help.ea.com/article/manually-uninstalling-origin  + make sure it’s the newest version
  6.7 If you have a Realtek soundcard try disabling it in the BIOS
  6.8 Make sure your CPU/other is not overheating, check if all fans are running and record and post your temperatures here
  6.9 Try deleting the BF4 Settings folder in C:/Users/USERNAME/My Documents/Battlefield 4
  6.10 Possible connection problems? Try doing a UOtrace to EA’s servers to check for problems – https://help.ea.com/article/how-to-uo-trace – also do a pingtest.net and a speedtest.net and remember to post all the results.
  6.11 DirectX error? Try reinstalling DirectX
  6.12 Use Windows Eventviewer to look at the error in xml and copy/paste the solution here
  6.13 Run Origin and Battlefield 4 as administrator - http://technet.microsoft.com/en-us/magazine/ff431742.aspx
  6.14 Go to the cloud button on BF4 and uncheck the “enable cloud storage for all games” box. Launch the game, quit it and re-enable the cloud storage box. Make sure to use the local data when the information box popping up.
  6.15 Network/Connection problems? Make sure you are the only one using the internet connection, especially make sure no torrent programs are running.
  6.16 If you use Windows 8 in another language than language than English, try switching it to us-english, some have reported that fixed their problem.
  6.17 Use the installers from the directx, punkbuster and vc folders at "Origin Games\Battlefield 4\__Installer" as administrator.
  6.18 Check if the problem persists with all unnecessary hardware disconnected (no printer, speakers, usb devices except keyboard+mouse, lights etc.)

7. Other Specific Questions:

• 7.1 How to redeem double xp codes - https://help.ea.com/in/article/How-to-redeem-double-xp-codes-for-Battlefield-4
  7.2 What is Premium - https://help.ea.com/in/article/what-is-battlefield-4-premium
  7.3 What is Fairfight and Punkbuster? - https://help.ea.com/in/article/fairfight-and-punkbuster-in-battlefield-4
  7.4 China Rising or other DLC not recognized? check - http://carbonic.dk/Answers/china-rising-not-recognized/

[BreadActually]

I literally don't know how any more info could help. the game crashs when I die and shows the INCREDEBLY well know error of "*BLANK.exe Has Stopped working."

[Carbonic]

I literally don't know how anyone would ever think that "the game crashes when I die" would be all the information needed to help with a problem.

There is literally 1000+ reasons that a program could give that error.

[BreadActually]

Well the second I get an error message that shows something other than "Battlefield 4 has stopped responding" I'll tell you what it says. Until then, thats all the information I have. When I get killed in a game, the screen goes black and crashes with an error message saying "Battlefield 4 has stopped responding". I have no more information to give.

[POOHSTICK17]

@nitromunkey, could you please tell us your PC specs (Windows Version/Processor name and type/Graphics Card name and model/installed RAM/any other info available)

Does the game work in single player mode? 

What graphics settings are you playing the game on (Auto/Low/Med/High/Ultr/some custom settings perhaps)? 

Every bitof information you provide can help in figuring out your error and getting you back playing again.

Below are some simple things to try in the meantime:

-Do a repair install of the game in Origin. In origin right click your game and from drop down choose repair install. 

-make sure that you've updated your drivers to latest version.
If its Nvidia then go to the Nvidia website and download the latest graphics driver. http://www.nvidia.com/Download/Find.aspx?lang=en-us
If AMD then go to its website and do the same. http://support.amd.com/en-us/download
Choose a 'clean install' (usually in the advanced install options)
If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)
If using Mantle drivers on AMD and crashing in X64 version then -Go to C:\Users\Administrator\Documents\Battlefield 4\settings and delete the file "PROFSAVE_profile" (or you could just move it somewhere else on your PC for safekeeping).This will also reset keybindings and graphics settings so you will need to do them again when you launch the game.

-Run the game as ADMINISTRATOR.
Go to the Origin games folder (C:\Program Files (x86)\Origin Games\Battlefield 4) and find Bf4.exe. Right click it and go to PROPERTIES, then COMPATIBILITY and tick the box next to RUN THIS PROGRAM AS ADMINISTRATOR.
Do the same with BF4_x86.exe as well.

-Disable Origin in game.
In Origin - Application settings - Origin in Game - disable Origin in game

-Run Origin as Administrator
Go to C:\Program Files (x86)\Origin and right click on Origin.exe and go to properties. Then go to compatability tab and tick the box next to RUN AS ADMIN.

-Reinstall DirectX.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2:Find file named DXSETUP.exe and right click on it and choose RUN AS ADMINISTRTOR. Install it. It should update your DirectX install.
3: You might need to reboot computer first.
4: try to launch game.

-Reinstall C++ redistributables.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\vc\vc2012Update3\redist
2: Right Click on vcredist_x64.exe and choose RUN AS ADMINISTRATOR then follow onscreen prompts.

-Update your Microsoft .NET framework.
http://www.microsoft.com/en-us/download/details.aspx?id=17851

-Try turning off UPNP on your modem:
1. Log into your modem / router.
2. Turn OFF UPNP.
Turn off PC UPnP Service:
1. Press: Windows-button (the one between lAlt and lCtrl) + R, a window should pop up.
2. Write: "services.msc" (without the ") then press enter.
3. In the list of services, scroll down to "UPnP Device Host", click it and press "Stop service".
4. Now do the same thing but with the service "SSDP Discovery".
5. Exit the window and go to control panel-> Network and Internet-> Network and Sharing Centre-> Change advanced sharing settings (to the left)-> Under "network discovery" select to turn off network discovery
6. SAVE CHANGE
Do the same with vcredist_x86.exe and follow onscreen prompts.

-Try forwarding your ports:
For Battlefield on PC, please enable the following online ports on your connection:

TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300

For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer.

Also see this EA Help article for information on opening TCP or UDP ports: http://help.ea.com/en/article/opening-tcp-or-udp-ports-for-connection-issues/

Let us know how you get on.