Sorry this is a known bug and EA is working on a fix but it will take time. Other things to keep in mind regarding game time....
Please keep the following points in mind:
- If you have played the BF4 game time on a different account in your same household, Origin will block you from playing. This is a security measure to prevent players from creating accounts over and over again just to harm players or violate ToS.
If this is not the issue for you then try this next..
Re- install origin only not your game just origin.
1. Uninstall Origin completely from Windows Control Panel.
2. Reboot your PC. This is important to clear out any lingering registry files or directories.
3. Download the latest here: http://origin.com/download
4. Install Origin then check for update on origin game time BF4 and then test it again.
If this fails to fix it try this...
1 - Uninstall BF4
2 - Uninstall Origin
3- Reboot PC
4- Install Origin
5 - Reboot PC after install is done
6 -Install BF4
If it still does not work for you then see below...
For some people I have sent them to a EA game adviser and it got fixed for them for others they could not fix it for what ever reason. A fix is being worked on for you all but it will take time.
If you want to try and get it fixed but it is not a for sure at this time it can be fixed for you...
Follow the Steps to contacting an EA Game Adviser to try and fix this :
1 Click here to go to the EA contact page. http://help.ea.com/en/
Note: Top left pick your Country :]
2 Select your game and platform, Then click next.
3 Select a topic and write about your problem.
4 Click next and select your preferred contact method.
5 Ask for a callback if you can as it is fast when I used it.
Or use this
You can contact EA here: http://help.ea.com/en/contact-us/
http://help.ea.com/ca/article/welcome-to-the-new-and-improved-ea-help-center/#contact
http://help.ea.com/en/article/how-to-contact-ea-help-about-fraudulent-charges/
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