I'm getting crashes in BF4 with 4 different version of graphics drivers and reinstalling DirectX many times. I can never stay in the game for more than 5 or 10 minutes before the issue is presented. I have tried:
Latest WHQL and 3 versions back (clean install each time)
Both with SLI enabled and with it Disabled on each driver version.
Windowed and FullScreen on each driver version.
No matter what, I get this EXACT exception.
I can run any other games for hours, from FarCry to Blops II, and from Just Cause 2 to anything else and they all work flawlessly without any issues. I was in the BF4 BETA but was never able to play because it would constantly crash to desktop. That's right, I didn't get to play AT ALL because it crashed constantly. I figure all would work out as people would address these kinds of crashes before the game came out. Nope!
I can stress test and benchmark my CPU and GPU all day long without a single issue as well. BF4 is the ONLY game that I have an issue with.
DXDiag Output: http://cl.ly/SDLf
I enabled user-mode dumps and the trace is always the same. The fault appears to be in the opus_decoder if the frames are to be believed. I have the whole dump (1.7 GB) if it would help someone see what is happening here I can upload it: (it removed some "html" from the output of WinDBG, so things might be out of place, but the analysis is still there)
Event Viewer throws two events (one from WER and one generic Application Failure):
1.)
Faulting application name: bf4.exe, version: 1.0.0.0, time stamp: 0x52668dcb
Faulting module name: bf4.exe, version: 1.0.0.0, time stamp: 0x52668dcb
Exception code: 0xc0000005
Fault offset: 0x0000000000b17f5b
Faulting process id: 0x31e4
Faulting application start time: 0x01ced4d7e39d125f
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Report Id: 29effe1d-40cc-11e3-befc-60a44ca93716
Faulting package full name:
Faulting package-relative application ID:
------------------------------------------------------------------------------------------
2.)
Fault bucket 138547795, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: bf4.exe
P2: 1.0.0.0
P3: 52668dcb
P4: bf4.exe
P5: 1.0.0.0
P6: 52668dcb
P7: c0000005
P8: 0000000000b17f5b
P9:
P10:
Attached files:
C:\Users\Paronity\AppData\Local\Temp\WERA72F.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Paronity\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_bf4.exe_a1c346e57674c6ee71ae18e44c511199d49fa_360bd8bf
Analysis symbol:
Rechecking for solution: 0
Report Id: 29effe1d-40cc-11e3-befc-60a44ca93716
Report Status: 0
Hashed bucket: 145f80ea66702c3de3bd9f0dc1db140c
=====END OF EVENTS THROWN=====
Contents from the WER file listed above:
Version=1
EventType=APPCRASH
EventTime=130275467382557097
ReportType=2
Consent=1
UploadTime=130275467398433187
ReportIdentifier=29effe1e-40cc-11e3-befc-60a44ca93716
IntegratorReportIdentifier=29effe1d-40cc-11e3-befc-60a44ca93716
NsAppName=bf4.exe
Response.BucketId=145f80ea66702c3de3bd9f0dc1db140c
Response.BucketTable=4
Response.LegacyBucketId=138547795
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=bf4.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=52668dcb
Sig[3].Name=Fault Module Name
Sig[3].Value=bf4.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=52668dcb
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000b17f5b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=08a6
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=08a675e6bb88cc949ac8af35291f63e0
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=b05e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=b05ebc22c93a6d36891b0bf259e53e55
UI[2]=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
UI[3]=Battlefield 4™ has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files (x86)\Origin Games\Battlefield 4\Core\Activation64.dll
LoadedModule[5]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[6]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[7]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[8]=C:\WINDOWS\system32\USER32.dll
LoadedModule[9]=C:\WINDOWS\system32\ADVAPI32.dll
LoadedModule[10]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[11]=C:\WINDOWS\system32\ole32.dll
LoadedModule[12]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[13]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[15]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\system32\NSI.dll
LoadedModule[17]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[20]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[22]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[23]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[24]=C:\WINDOWS\system32\nvinitx.dll
LoadedModule[25]=C:\Program Files (x86)\Origin\igo64.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\MSVCR100.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[28]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[29]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\system32\DEVOBJ.dll
LoadedModule[33]=C:\WINDOWS\system32\urlmon.dll
LoadedModule[34]=C:\WINDOWS\system32\iertutil.dll
LoadedModule[35]=C:\WINDOWS\system32\WININET.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\MSVCP110.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\MSVCR110.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\DINPUT8.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\DSOUND.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\POWRPROF.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll
LoadedModule[47]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[49]=C:\WINDOWS\system32\USP10.dll
LoadedModule[50]=C:\WINDOWS\system32\bcryptprimitives.dll
LoadedModule[51]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[52]=C:\Program Files (x86)\Stardock\Start8\Start8_64.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\shcore.dll
LoadedModule[55]=C:\Program Files (x86)\Origin Games\Battlefield 4\Engine.BuildInfo_Win64_retail.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\DXGIDebug.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[59]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[63]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[64]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[65]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[66]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[67]=C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
LoadedModule[68]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[70]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[75]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[77]=C:\WINDOWS\SYSTEM32\avrt.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\wdmaud.drv
LoadedModule[79]=C:\WINDOWS\SYSTEM32\ksuser.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\msacm32.drv
LoadedModule[81]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\midimap.dll
LoadedModule[83]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[84]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[85]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[87]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[88]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[89]=C:\Windows\System32\rasadhlp.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[91]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[92]=C:\Program Files (x86)\Origin Games\Battlefield 4\EAWebKit64.dll
LoadedModule[93]=C:\Program Files (x86)\Origin Games\Battlefield 4\pb\pbcl.d64
LoadedModule[94]=C:\Users\Paronity\AppData\Local\PunkBuster\BF4\pb\pbag.d64
LoadedModule[95]=C:\WINDOWS\SYSTEM32\d3d9.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Battlefield 4™
AppPath=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
NsPartner=windows
NsGroup=windows8
======END of WER File=====
Since these errors are generic, I decided to take a look at the user-mode dump which gave the below details:
WinDBG Analysis:
FAULTING_IP:
bf4!opus_decoder_destroy+4a4bdb
00000001`40b17f5b c0660f70 shl byte ptr [rsi+0Fh],70h
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000140b17f5b (bf4!opus_decoder_destroy+0x00000000004a4bdb)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000000000000010
Attempt to write to address 0000000000000010
PROCESS_NAME: bf4.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000001
EXCEPTION_PARAMETER2: 0000000000000010
WRITE_ADDRESS: 0000000000000010
FOLLOWUP_IP:
bf4!opus_decoder_destroy+4a4bdb
00000001`40b17f5b c0660f70 shl byte ptr [rsi+0Fh],70h
MOD_LIST: <ANALYSIS/>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
FAULTING_THREAD: 0000000000003170
BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_WRITE
PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_DEREFERENCE
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from 0000000140b18339 to 0000000140b17f5b
STACK_TEXT:
00000000`4b2cfa60 00000001`40b18339 : 00000000`a1217c80 00000000`00000000 00000000`42aa0000 00000000`42aa6cc0 : bf4!opus_decoder_destroy+0x4a4bdb
00000000`4b2cfbd0 00000001`40c39959 : 00000000`c5ea01e0 00000000`0000d789 00000000`c5e9ec30 00000001`40c3a89f : bf4!opus_decoder_destroy+0x4a4fb9
00000000`4b2cfd10 00000001`40c38d03 : 00000000`c5d58780 00000000`3f000b9a 00000000`00000000 00000000`3f000b9a : bf4!opus_decoder_destroy+0x5c65d9
00000000`4b2cfd50 00000001`40c3a027 : 00000000`c5d58780 00000000`42aa0320 00000000`42aa5230 00000000`42aa5230 : bf4!opus_decoder_destroy+0x5c5983
00000000`4b2cfda0 00000001`40c399aa : 00000000`00000000 00000000`00000000 0000a80d`00000000 00000000`00000000 : bf4!opus_decoder_destroy+0x5c6ca7
00000000`4b2cfe70 00000001`40670a8e : 00000001`42355cc0 00000000`42aa6e70 00000000`00000103 00000000`4aa69460 : bf4!opus_decoder_destroy+0x5c662a
00000000`4b2cfea0 000007fb`3d9a3fef : 00000001`42355cc0 00000000`42aa6e70 00000000`00000000 00000000`00000000 : bf4+0x670a8e
00000000`4b2cff00 000007fb`3d9a4196 : 000007fb`3da41db0 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr110!beginthreadex+0x107
00000000`4b2cff30 000007fb`70541832 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr110!endthreadex+0x192
00000000`4b2cff60 000007fb`70d6d609 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1a
00000000`4b2cff90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
STACK_COMMAND: ~6s; .ecxr ; kb
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: bf4!opus_decoder_destroy+4a4bdb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: bf4
IMAGE_NAME: bf4.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 52668dcb
FAILURE_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE_c0000005_bf4.exe!opus_decoder_destroy
BUCKET_ID: X64_APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_WRITE_bf4!opus_decoder_destroy+4a4bdb
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/bf4_exe/1_0_0_0/52668dcb/bf4_exe/1_0_0_0/52668dcb/c0000005/00b1...
Followup: MachineOwner
=====END OF WINDBG ANAYLSIS=====
