BF4 (x64) startup crash [ Edited ]

[DonkeyStrength]

When I start the game up and it goes into battlelog everything works fine. I join a server that has about 30 people in it and I wait for the blue bar to say "Loading Level" I click the BF4 icon on my task bar and the game always crashes after about 5 seconds. 

My PC Specs

CPU: AMD A10-5800k APU with Radeon(tm) HD Graphics 3.80GHz

Ram: 12GB

Operating System: 64-bit Windows 10

Free Disk Space: 600 GB

Video Card: AMD Radeon R7 200 Series

I don't know if it is trying to start up the game on integrated graphics but it crashes every time. The test range and campaign do the same thing as when I try to join a server.

[MADrag0n]

Hello. Try to delete folder settings of bf4 C:\Users\[User_name]\Documents\Battlefield 4\ and don't change ingame video options such as 'API graphics" - use DX11, and "Display mode" - use Full screen

[DonkeyStrength]

I tried this and it allowed me to make it to the deploy screen on test range before it crashed. I could sit on the deploy screen as long as i wanted until I clicked escape or clicking on screen after testing multiple times

[MADrag0n]

Please, give to us txt file of dxdiag.

Also run command prompt as Admin then enter a commands and attach list.txt file from root folder of C drive to a message
set > C:\list.txt
tasklist /v >> C:\list.txt

[ragnarok013]

---

@DonkeyStrength wrote:

When I start the game up and it goes into battlelog everything works fine. I join a server that has about 30 people in it and I wait for the blue bar to say "Loading Level" I click the BF4 icon on my task bar and the game always crashes after about 5 seconds. 

My PC Specs

CPU: AMD A10-5800k APU with Radeon(tm) HD Graphics 3.80GHz

Ram: 12GB

Operating System: 64-bit Windows 10

Free Disk Space: 600 GB

Video Card: AMD Radeon R7 200 Series

I don't know if it is trying to start up the game on integrated graphics but it crashes every time. The test range and campaign do the same thing as when I try to join a server.

---

I see that you are using AMD, go into your task manager and see if AMD installed something called "Plays.tv", if it did disable it from starting up at login, then reboot and try playing again.

[DonkeyStrength]

I have already uninstalled play.tv after this problem started happening and it didn't fix the problem

[DonkeyStrength]

I'm not sure why but I do not see the run option for gathering the dxdiag file. This is what the menu looks like https://gyazo.com/c999a747f859dcf5fb7c59f8df451422

[MADrag0n]

Are u read dxdiag??? There is all info! )

[DonkeyStrength]

Yes. The option to do what it is telling me to do isn't there if you look at the gyazo link

[MADrag0n]

how can read and not see

If you have trouble reading the DXDIAG file, save all the DXDIAG info as a text file and send it to an EA Advisor 

1. Click the Save All Information button, found on the bottom of the DXDIAG report
2. Save this text file to your Desktop if possible (this file can be added as an attachment to an open support case on your account)