BF4 crashes on launch

[LordCalluminati]

I've just installed BF4 on my new laptop and I can't get the game to load, it just crashes when launching

The specs are I7-6700 HQ

16gb Ram

64 bit

GTX 965m

I have tried loads of things which I've found around the internet with no luck

[MADrag0n · Accepted solution]

Hello @LordCalluminati

try to update drivers on my way :

- download dxwesetup and run/install it as Admin

- download chipset drivers and run/install as Admin, restart pc

- delete intel gpu driver, restart pc, install this x64 version as Admin, restart pc

- delete nvidia gpu driver, restart pc, install this version as Admin with "clean install" option, restart pc

- check that game use the nvidia gpu

- check and close\disable all programs like this

- delelete folder C:\Users\[User_name]\Documents\Battlefield 4\

- try to play...

[MADrag0n]

Hello @LordCalluminati

Please, give to as http://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information

[LordCalluminati]

Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz

Memory: 16384MB RAM

Name: Intel(R) HD Graphics 530

Date: 2/2/2016 01:00:00

[EA_Valgard]

Hey @LordCalluminati,

please follow the guide on the article linked earlier and post your DxDiag as a .txt file. 

Cheers, 
Val

[LordCalluminati]

Sorry didn't see the text file option

[LordCalluminati]

Sorry didn't see the text file option

[MADrag0n · Accepted solution]

Hello @LordCalluminati

try to update drivers on my way :

- download dxwesetup and run/install it as Admin

- download chipset drivers and run/install as Admin, restart pc

- delete intel gpu driver, restart pc, install this x64 version as Admin, restart pc

- delete nvidia gpu driver, restart pc, install this version as Admin with "clean install" option, restart pc

- check that game use the nvidia gpu

- check and close\disable all programs like this

- delelete folder C:\Users\[User_name]\Documents\Battlefield 4\

- try to play...

[LordCalluminati]

That's done it thanks!!

It looks like the anniversary update made the drivers stop working

[DarkCuckerberg]

 I've just bought Battlefield4 for my windows10 laptop, it has installed but I am not able to play it at all because the game crashes on launch.

I click play campaign or multiplayer server on Battlelog the game appears in a black blank window, then in about 3s the error message: BATTLEFIELD 4 HAS STOPPED WORKING a problem caused the program to stop working correctly, windows will close the program and notify you if a solution is available.

I have ave looked on every thread forum and site and tried everything I could think of: restarting my computer, windows compatibility settings for bf files, updating drivers, clicking repair and update game for bf4 on origin, uninstalling and reinstalling the game. Nothing changes!

My computer's specs:

-8GB DDR3 RAM

-Geforce 920M 2GB

-Core i7-5500U dc 2.4 GHz

(Aspire E5-573G laptop)

Is 2.4GHz too slow? I just want to play battlefield4 please help!

[MADrag0n]

Hello @DarkCuckerberg create new topic and attach txt file of dxdiag.