BF4 crashes, can anyone help?

[ShadowNinjaBot]

I'm unable to play BF4 at all as my game constantly crashes.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    bf4.exe
  Application Version:    1.0.0.0
  Application Timestamp:    527cfab6
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.3.9600.16408
  Fault Module Timestamp:    523d557d
  Exception Code:    c0000005
  Exception Offset:    00000000000116c0
  OS Version:    6.3.9600.2.0.0.256.4
  Locale ID:    2057
  Additional Information 1:    4562
  Additional Information 2:    45627b10d0b0e6c03a9f2e94e674acc6
  Additional Information 3:    7205
  Additional Information 4:    7205d762fea9d452bb6ace0399bc3ca0

Can anyone please help?

Thanks

[EA_Bastian · Accepted solution]

Could you please provide us some details about your PC? Especially the hardware and software details would help our community to post some possible solutions and investigate your issue.

There is no clear troubleshooting step for crashing issues but we got several responses from our community that some of following steps worked to solve the issue:

• Nvidia – Reverting to older drivers  - GTX 690 - 331.65 crashed non-stop. 331.40 beta from sept and in 3 hrs not one crash. Another player mentioned that rolling back to 331.58 stopped his crashes.
• Setting In-game audio to headphones.
• Update Direct X and Microsoft .NET Framework
• Disabling NVIDIA High Definition Audio (Single Player)
• Run as administrator (for BF4 and BF4x86). You could also try changing security permissions on the origin games folder giving users full control instead of just read
• Nvidia Control Panel > Configure Surround > PhysX > PhysX settings > select your graphics card. Then Origin > Repair Install, played all day without crashing. Another confirmation and another.
• Punkbuster Uninstall / Reinstall
• Microsoft Visual C++ x64 and x86 versions of 2010 and 2012 uninstall. Reinstall with Visual C++ Redistributable for Visual Studio 2012 Update 3 Second Confirmation
• Lowering settings from ultra/high to medium in x64 or low in x86 fixes the issue, always happening when Vram fills up to about 1.6 GB of VRAM.DirectX updates/fixes mentioned did not help. Confirmation by another player
• Stopping overclocking on Video card - SP only (e.g. GTX460)

Cheers
Basti

[EA_Bastian · Accepted solution]

Could you please provide us some details about your PC? Especially the hardware and software details would help our community to post some possible solutions and investigate your issue.

There is no clear troubleshooting step for crashing issues but we got several responses from our community that some of following steps worked to solve the issue:

• Nvidia – Reverting to older drivers  - GTX 690 - 331.65 crashed non-stop. 331.40 beta from sept and in 3 hrs not one crash. Another player mentioned that rolling back to 331.58 stopped his crashes.
• Setting In-game audio to headphones.
• Update Direct X and Microsoft .NET Framework
• Disabling NVIDIA High Definition Audio (Single Player)
• Run as administrator (for BF4 and BF4x86). You could also try changing security permissions on the origin games folder giving users full control instead of just read
• Nvidia Control Panel > Configure Surround > PhysX > PhysX settings > select your graphics card. Then Origin > Repair Install, played all day without crashing. Another confirmation and another.
• Punkbuster Uninstall / Reinstall
• Microsoft Visual C++ x64 and x86 versions of 2010 and 2012 uninstall. Reinstall with Visual C++ Redistributable for Visual Studio 2012 Update 3 Second Confirmation
• Lowering settings from ultra/high to medium in x64 or low in x86 fixes the issue, always happening when Vram fills up to about 1.6 GB of VRAM.DirectX updates/fixes mentioned did not help. Confirmation by another player
• Stopping overclocking on Video card - SP only (e.g. GTX460)

Cheers
Basti

[ShadowNinjaBot]

Used:

Nvidia – Reverting to older drivers  - GTX 690 - 331.65 crashed non-stop. 331.40 beta from sept and in 3 hrs not one crash. Another player mentioned that rolling back to 331.58 stopped his crashes.

Nvidia 331.40...and it worked...seems like Windows 8.1 has issues with Directx11.1 conflicting with the display drivers. I hope this is it and no more crashed. Fingers x'd.

Thank for your help.