12-03-2013 10:46 PM
I have the same issue. I have the digital deluxe edition and a premium account i have downloaded the 800mb patch and i have downloaded the expansion as well. it is not greyed out evrything is fine until i got to luanch china rising and it kicks me out of the server i have tries to repair install on all my battlefield content and check for updates but when i go to repair and install updates on my china rising it give me this "we're sorry, an error occurres while downloading your game. please try again later. [65538:15000] that is exactly what it says. only i cant download it again or anything thats all that comes up. what should i do??
12-03-2013 11:29 PM
Same issue here. I contacted EA chat support. Got the run around for a massive 2 hours. Telling me to redownload, then not to redownload it was a issue with my account.
The person removed the pre-order copy of china rising which was conflicting with the early acess premium version. (I had 2 china risings on my account apperently)
Then he gave it back because he removed the early access on accident. After 2 hours of waiting and talking with a rep that asked me to wait for along time everytime i told him a problem. Multiple waits inbetween him "asking the team" or "getting my supervisior" I've come to the conclusion that chat support doesn't really do anything to solve your issue and they are just a middle man.
After the two hours and not helping me one bit he told me that it will fix itself and "it takes time for our servers to update your account" He then told me multiple times I wouldn't need to contact customer support again after I explained to him I really didn't want to wait another 2 hours to get no help.
Then at the end he told me to contact support if it still doesn't work in a few hours. So I assume he isn't sure what he did was going to actually fix the problem. Either way, I can say this isn't a problem on our end. It's deffently a EA/DICE issue once again.
I love the game but I'm getting really sick of this horrible way they do business. The game was pushed out super fast, probably to take away some of the CoD audience before the new game came out. I understand they are trying to make money, but going about it the wrong way, and burning bridges on their way there. The real Dice/BF fans our dwindling with each bug, crash, and countless other problems this broken, half of a game that still should be in BETA.
Good luck you two, Hope this issue "fixes itself" like the rep told me. If it doesn't I'll go ahead and call in to support tomorrow to talk to someone who can actually help me. Might be a language barrier with chat support since I believe there chat support is in India. There customer support center for phone calls should be able to help out more.
12-04-2013 03:21 AM - edited 12-04-2013 03:25 AM
We are aware that some Premium players, mostly on Playstation and PC, not having access to their Premium Expansion.
If you are not able to access your China Rising expansion on Playstation 3 or Playstation 4, please try following steps:
If you are PC player:
(Please keep in mind that you need to download the BF4 Expansion from the Origin game details page. You can find Expansions as well as additional content as icon on the bottom of the details page.)
If you still have this issue after following the steps above, you will need to get in contact with one of our Game Advisor for a further check of your entitlement. After a short verification process, you will need to provide following information:
We keep you updated as soon as we have additional information.
Hope this helps
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12-04-2013 04:10 AM
https://help.ea.com/ go here and do life chat with any advicer he will ask for your security question after u get veryfide u will get code, i have downloaded and its work
12-04-2013 08:38 AM