Help us improve Answers HQ! Take Survey No, Thanks

RESETTING Origin security question

by Rev0lver_0celot
Reply

Original Post

Accepted Solution

RESETTING Origin security question

★★ Novice

Since you have no subjects on the matter, how do I reset my origin secuirty question, I forgot the answer LONG ago since you never required it before now. I'm trying to change my origin ID and now I cant because of the need for a secuirty question has arisen. 

 

How do I reset it?

 

NO. I DO NOT have my answer.

 

Thanks!

Message 1 of 65 (142,801 Views)

Re: RESETTING Origin security question

Community Manager

Hi g3ntlemanbear!

 

As we are talking about security mechanics, you can't change your security question manually. Just contact one of our Game Advisor, they can help you to change your account settings.

 

Keep in mind that they will need some private information to verify that you are the account owner.

 

Cheers

Basti

Message 2 of 65 (142,373 Views)

Re: RESETTING Origin security question

[ Edited ]
★★★★ Novice

I've had the same problem and contacted EA support several times - nothing. They just said there is not enough information to prove my ownership and that i need to call them via phone. That is not an option because i am from Ukraine and there is not a seperate phone for my country. "Good" riddance ((((

 

This is ridiculous because i'm in control of my e-mail and account, what else do i need to prove???

Message 3 of 65 (141,924 Views)

Re: RESETTING Origin security question

[ Edited ]
★★★★ Newbie

If you need the help that link will bring you there but for re setting your forgotten security you will need to find the contact an advisor i think thats what its called glad i could be of help Standard smile

Message 4 of 65 (135,740 Views)

Re: RESETTING Origin security question

★★ Novice

I want to change my nickname, but I've forgotten my "security answer", I want to reset it. What do I need to do?

 

Thanks!

Message 5 of 65 (127,705 Views)

Re: RESETTING Origin security question

★★ Novice

Hi, the game advisor is not helpful and I can't call as my phone is missing, and why do you not have email support, this is ridiculous. Not everyone loves talking on the phone.

 

Please help.

Message 6 of 65 (126,437 Views)

Re: RESETTING Origin security question

★★★★ Novice

Then You have a Problem...

Message 7 of 65 (117,416 Views)

Re: RESETTING Origin security question

★★★★ Novice
 
Message 8 of 65 (112,040 Views)

Re: RESETTING Origin security question

★★★★ Novice

but can you not send a email to us sending all the info on email?

Message 9 of 65 (111,246 Views)

Re: RESETTING Origin security question

[ Edited ]
★★★★ Novice

[mluppov, since you are reluctant to add anything constructive to this post I removed your rant]

Message 10 of 65 (109,811 Views)

Accepted Solution

Community Manager

Hi g3ntlemanbear!

 

As we are talking about security mechanics, you can't change your security question manually. Just contact one of our Game Advisor, they can help you to change your account settings.

 

Keep in mind that they will need some private information to verify that you are the account owner.

 

Cheers

Basti


Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help