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RESETTING Origin security question

by Rev0lver_0celot
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Original Post

Accepted Solution

RESETTING Origin security question

★★ Novice

Since you have no subjects on the matter, how do I reset my origin secuirty question, I forgot the answer LONG ago since you never required it before now. I'm trying to change my origin ID and now I cant because of the need for a secuirty question has arisen. 

 

How do I reset it?

 

NO. I DO NOT have my answer.

 

Thanks!

Message 1 of 73 (158,533 Views)

Re: RESETTING Origin security question

Community Manager (retired)

Hi g3ntlemanbear!

 

As we are talking about security mechanics, you can't change your security question manually. Just contact one of our Game Advisor, they can help you to change your account settings.

 

Keep in mind that they will need some private information to verify that you are the account owner.

 

Cheers

Basti

Message 2 of 73 (158,039 Views)

Re: RESETTING Origin security question

[ Edited ]
★★★★ Novice

I've had the same problem and contacted EA support several times - nothing. They just said there is not enough information to prove my ownership and that i need to call them via phone. That is not an option because i am from Ukraine and there is not a seperate phone for my country. "Good" riddance ((((

 

This is ridiculous because i'm in control of my e-mail and account, what else do i need to prove???

Message 3 of 73 (157,590 Views)

Re: RESETTING Origin security question

[ Edited ]
★★★★ Novice

If you need the help that link will bring you there but for re setting your forgotten security you will need to find the contact an advisor i think thats what its called glad i could be of help Standard smile

Message 4 of 73 (151,406 Views)

Re: RESETTING Origin security question

★★ Novice

I want to change my nickname, but I've forgotten my "security answer", I want to reset it. What do I need to do?

 

Thanks!

Message 5 of 73 (143,371 Views)

Re: RESETTING Origin security question

★★ Novice

Hi, the game advisor is not helpful and I can't call as my phone is missing, and why do you not have email support, this is ridiculous. Not everyone loves talking on the phone.

 

Please help.

Message 6 of 73 (142,103 Views)

Re: RESETTING Origin security question

★★★★ Novice

Then You have a Problem...

Message 7 of 73 (133,082 Views)

Re: RESETTING Origin security question

★★★★ Novice
 
Message 8 of 73 (127,706 Views)

Re: RESETTING Origin security question

★★★★ Novice

but can you not send a email to us sending all the info on email?

Message 9 of 73 (126,912 Views)

Re: RESETTING Origin security question

[ Edited ]
★★★★ Novice

[mluppov, since you are reluctant to add anything constructive to this post I removed your rant]

Message 10 of 73 (125,477 Views)

Accepted Solution

★★★★ Novice

https://signin.ea.com/p/web/login?execution=e1073962150s1&initref=https%3A%2F%2Faccounts.ea.com%3A44...

 

 

If you click that link, you will prompt to login on the next side. After you logged in (if you arent already) you should see this         http://prnt.sc/a5xw37

 

Just click on "continue", to activate your accounts "trusted devices" security option, to always get a Pin-code to your email, if you login from a new computer.

(btw i dont even have that game,dont need to own that game to activate the trusted devices option, you only need to have an account of course)

 

ACTIVATE THAT OPTION WITHOUT ANSWER ANY SECURITY QUESTIONS !!

 

Now after you activated it you can go on manage your account or go back to origin, my account..... and click Account-Security "change" to change passwort or Security question, and Origin will NOT ask anymore for that (forgotten) answer, Origin will send you a Pin-Code to your email, that you just have to type in and TATA..... change your security question.

 

 

THATS A "RESET SECURITY QUESTION" IF YOU FORGOT THE ANSWER - WITHOUT CONTACT SUPPORT VIA PHONE, LIVE CHAT, OR WHATEVER !!!!!! 

 

Just activate that option with the "trusted devices" anyhow, to dont get ask again whats the answer on your security question if you wanna change ID name or password and get a Pin-Code to your email, you just have to type in that Pin-Code to verify instead of "answer security question".

 

Problem solved yourself !!! Security question and answer reset.

(After that you can turn off that "trusted devices" option again if you want  Wink  )


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