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Keeper
setsunainnovator
Posts: 1
Registered: ‎05-07-2013

Online pass check failed please try again later

whenever i try to get on multiplayer it pops up this message "Online pass check failed please try again later"

EA_Lars
Posts: 6,798
Topics: 7
XP: 324
Solutions: 1,435
Registered: ‎04-25-2013

Re: Online pass check failed please try again later

You should try to re-download your Online Pass:


The following information will guide you on how to re-download an existing Online Pass for your system.

For the Xbox 360:

 

  1. Start your Xbox 360 system
  2. Sign into the Xbox Live account that originally downloaded the Online Pass
  3. Press the 'Guide' button in the top-middle center of your Xbox 360 Controller
  4. Navigate to the 'Settings' Menu
  5. Select 'Account Management'
  6. Select 'Download History'
  7. Locate the entry for the Online Pass you wish to re-download
  8. Choose to download the Online Pass again

NOTE: If you still continue to experience an issue after working through these steps, you may need to uninstall all non-save game content related to the game in question. Once this is done, re-attempting these steps should help fix the issue.

For the Playstation 3:

 

  1. Start your Playstation 3 system
  2. Scroll to the 'Playstation Network' menu and sign in with the account that originally downloaded the Online Pass
  3. In the same menu, select 'Account Management'
  4. Select 'Transaction Management'
  5. Select the download list and locate the entry for the Online Pass you wish to re-download
  6. Selecting the Online Pass should then start the re-download process

If you are still experiencing issues with redeeming your Online Pass please do not hesitate to contact our Customer Support team for further assistance.

 

 

 

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