No longer have the game?

[decayedcell7]

I didn't log in for probably more than a year and when I try to play it it says I don't have the game and asks me if I want to activate it? You can see progress I was level 12 please help me.

[bwakely1]

I have the same issue except the problem for me is I had the premium edition. So not only did it uninstall that but now I no longer have any DLC. :/

[decayedcell7]

I didn't have the Premium Edition. I wanted to buy it now and start playing again but I guess I can't do it if the main game disappeared.

[ragnarok013]

Since this is an account entitlement issue you will need to contact a Game Advisor at EA Customer support:  https://help.ea.com/contact-us

I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time.

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.