Re: My soldier is banned Why !?
by ragnarok013Original Post
My soldier is banned Why !?
Accepted Solution
Re: My soldier is banned Why !?
What type of ban do you have a Battlelog ban or a PunkBuster ban? based on that answer choose one of the courses of action below posted by EA_AgentX:
If you believe your EA account and/or persona has been incorrectly suspended/banned and you would like to dispute this action, please contact support at accountdisputes @ ea.com from your registered email address.
***Note: If you were banned by Punkbuster or GGC-Stream, please know that EA Support cannot assist with unbanning your account. Learn more about disputing a ban with PunkBuster or GGC-Stream.
https://help.ea.com/article/information-about-banned-or-suspended-accounts
https://help.ea.com/article/punkbuster-bans-and-violations
In the Subject of your email, please write "Banned/Suspended Account - Game/Product Name - Persona Name".
In the Body of your email, please include the following information:
Your Information:
First Name & Last Name:
Game/Product Name:
Persona Name:
Banned or Suspended:
Error/Notification Message received (if any):
Details of your dispute:
Each account and/or persona is reviewed on a case by case basis. Though we make every effort to address these inquiries in less than 24 hours, we ask that you please be patient as it may take some additional time to do a full investigation.
Please note: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.
Do not PM Admins/Mods on the EA Forums/Answer HQ or request them as Friends to appeal your suspension.
If you do, please note, abusive language, harassment, threats or the like will be forwarded to the TOS team for further action.
Follow the steps above to appeal your suspension. Creation of additional accounts to circumvent this action WILL result in all accounts linked to you being reported for violation of the Terms of Service and could result in removal of entitlements/online access.
PUNKBUSTER BAN
http://battlelog.battlefield.com/bf3/forum/threadview/2832654348539676586/
PunkBuster is not an EA-made program. It is developed by Even Balance and used in many online games.
You must appeal any PunkBuster Ban with Even Balance by opening a ticket. EA Advisors cannot overturn PunkBuster Bans.
Bans, Violations and Appeals
What do I do if I get Banned by PunkBuster?
You will need to resolve your violation, then place an appeal with Even Balance [evenbalance.com].
PunkBuster software running on game servers and the computers of connected players during gameplay is continuously validating players to ensure violations are limited. A violation can be raised to PunkBuster for various instances depending on how each Server Administrator chooses to configure PunkBuster on their game server, as explained in further detail below.
When a violation is raised, PunkBuster announces this violation to all players currently connected to the game and then saves information regarding the violation into a PunkBuster log-file on the server. In most cases, the player associated with the violation will also be removed, or kicked, from the server for a short time. It is up to each Server Administrator whether players raised for violations by PunkBuster become permanently banned for their behavior.
***NOTE: Some servers are non-dedicated with a local-host player, meaning that one of the players is running the game server while simultaneously playing the game. If PunkBuster raises a violation on a localhost player, the violation will be reported but the localhost player will not be removed from the game. The other players will be alerted to the fact that PunkBuster is foregoing the kick due to the violation being raised on the localhost player.
Can I get another copy of the game and play?
Installing another copy of the game with the same account will not affect your banned status. PunkBuster bans affect your GUID, or Globally Unique Identifier, meaning it prevents your account, or "persona," from accessing any PunkBuster-enabled servers.
Does this affect all PunkBuster enabled games?
Yes. A PunkBuster Ban is a global ban that affects all games running PunkBuster Services.
How to resolve violations:
Steps to resolve violations are given below with each violation category. Any player who has problems resolving a violation should fill out a trouble ticket with Even Balance here for assistance. When requesting assistance, be sure to specify the violation number raised and give as much additional information as possible.
Technical Violations: (Resolution: Reinstall PunkBuster from the latest game update patch)
#101 - Communication Failure
#102 - Communication Failure
#131 - Initialization Failure
#132 - Protocol Error
#141 - Distress (This indicates a problem trying to update to the latest version of PunkBuster - it may indicate a problem reaching one of our Internet-based Master PB Servers which can be caused by firewalls, router problems, etc.)
Miscellaneous Violations:
#111 - Bad Name (To resolve such a violation, simply changing your player name or playing on a different server may help)
#112 - Too Many Bad Names
#113 - Too Many Name Changes (Designed to eliminate name change spamming)
#114 - Protected Name (Can be resolved by changing player name or playing on a different server)
#121 - Negative Score Too Low (This is usually caused from Killing Teammates)
#151 - Extended ASCII Characters in Player Name (Can be resolved with the use of regular letters, numbers and symbols in the player name or by playing on a different server)
#9001 - CVAR value failed range check (see this FAQ for more info)
Integrity Violations:
These violation numbers are between 10000 and 29999.
When PunkBuster is unable to verify that a player's gaming environment is functioning properly and/or has not been altered, an Integrity Violation is raised. This also involves the detection of modified game, or PunkBuster, files.
Cheat/Hack Violations:
When PunkBuster detects a cheat or hack by repeated positive identification on a player's computer, a violation is raised. These violation numbers are 50000 and higher. To help resolve issues involving these violations, simply remove cheats and hacks from your computer.
#50000s - Aimbot
#60000s - Wallhack
#70000s - Multihack
#80000s - Gamehack
#90000s - 'Cheat' Video Drivers
#100000s - Speedhack
#110000s - Autofire
#120000s - Game Hook
#130000s - Attempted PunkBuster Hack
Where can I go to appeal?
EA Game Advisors cannot overturn a PunkBuster Ban.
To appeal, you will need to open an appeal ticket with Even Balance [evenbalance.com], who will be able to further assist you with your issues.
/The Battlelog Moderation team
Twitter: Ragnarok013
All Replies
And i am buyed new bf3 and i loged battlelog and i see , banned ! Please answer me anyone 
((
Re: My soldier is banned Why !?
What type of ban do you have a Battlelog ban or a PunkBuster ban? based on that answer choose one of the courses of action below posted by EA_AgentX:
If you believe your EA account and/or persona has been incorrectly suspended/banned and you would like to dispute this action, please contact support at accountdisputes @ ea.com from your registered email address.
***Note: If you were banned by Punkbuster or GGC-Stream, please know that EA Support cannot assist with unbanning your account. Learn more about disputing a ban with PunkBuster or GGC-Stream.
https://help.ea.com/article/information-about-banned-or-suspended-accounts
https://help.ea.com/article/punkbuster-bans-and-violations
In the Subject of your email, please write "Banned/Suspended Account - Game/Product Name - Persona Name".
In the Body of your email, please include the following information:
Your Information:
First Name & Last Name:
Game/Product Name:
Persona Name:
Banned or Suspended:
Error/Notification Message received (if any):
Details of your dispute:
Each account and/or persona is reviewed on a case by case basis. Though we make every effort to address these inquiries in less than 24 hours, we ask that you please be patient as it may take some additional time to do a full investigation.
Please note: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.
Do not PM Admins/Mods on the EA Forums/Answer HQ or request them as Friends to appeal your suspension.
If you do, please note, abusive language, harassment, threats or the like will be forwarded to the TOS team for further action.
Follow the steps above to appeal your suspension. Creation of additional accounts to circumvent this action WILL result in all accounts linked to you being reported for violation of the Terms of Service and could result in removal of entitlements/online access.
PUNKBUSTER BAN
http://battlelog.battlefield.com/bf3/forum/threadview/2832654348539676586/
PunkBuster is not an EA-made program. It is developed by Even Balance and used in many online games.
You must appeal any PunkBuster Ban with Even Balance by opening a ticket. EA Advisors cannot overturn PunkBuster Bans.
Bans, Violations and Appeals
What do I do if I get Banned by PunkBuster?
You will need to resolve your violation, then place an appeal with Even Balance [evenbalance.com].
PunkBuster software running on game servers and the computers of connected players during gameplay is continuously validating players to ensure violations are limited. A violation can be raised to PunkBuster for various instances depending on how each Server Administrator chooses to configure PunkBuster on their game server, as explained in further detail below.
When a violation is raised, PunkBuster announces this violation to all players currently connected to the game and then saves information regarding the violation into a PunkBuster log-file on the server. In most cases, the player associated with the violation will also be removed, or kicked, from the server for a short time. It is up to each Server Administrator whether players raised for violations by PunkBuster become permanently banned for their behavior.
***NOTE: Some servers are non-dedicated with a local-host player, meaning that one of the players is running the game server while simultaneously playing the game. If PunkBuster raises a violation on a localhost player, the violation will be reported but the localhost player will not be removed from the game. The other players will be alerted to the fact that PunkBuster is foregoing the kick due to the violation being raised on the localhost player.
Can I get another copy of the game and play?
Installing another copy of the game with the same account will not affect your banned status. PunkBuster bans affect your GUID, or Globally Unique Identifier, meaning it prevents your account, or "persona," from accessing any PunkBuster-enabled servers.
Does this affect all PunkBuster enabled games?
Yes. A PunkBuster Ban is a global ban that affects all games running PunkBuster Services.
How to resolve violations:
Steps to resolve violations are given below with each violation category. Any player who has problems resolving a violation should fill out a trouble ticket with Even Balance here for assistance. When requesting assistance, be sure to specify the violation number raised and give as much additional information as possible.
Technical Violations: (Resolution: Reinstall PunkBuster from the latest game update patch)
#101 - Communication Failure
#102 - Communication Failure
#131 - Initialization Failure
#132 - Protocol Error
#141 - Distress (This indicates a problem trying to update to the latest version of PunkBuster - it may indicate a problem reaching one of our Internet-based Master PB Servers which can be caused by firewalls, router problems, etc.)
Miscellaneous Violations:
#111 - Bad Name (To resolve such a violation, simply changing your player name or playing on a different server may help)
#112 - Too Many Bad Names
#113 - Too Many Name Changes (Designed to eliminate name change spamming)
#114 - Protected Name (Can be resolved by changing player name or playing on a different server)
#121 - Negative Score Too Low (This is usually caused from Killing Teammates)
#151 - Extended ASCII Characters in Player Name (Can be resolved with the use of regular letters, numbers and symbols in the player name or by playing on a different server)
#9001 - CVAR value failed range check (see this FAQ for more info)
Integrity Violations:
These violation numbers are between 10000 and 29999.
When PunkBuster is unable to verify that a player's gaming environment is functioning properly and/or has not been altered, an Integrity Violation is raised. This also involves the detection of modified game, or PunkBuster, files.
Cheat/Hack Violations:
When PunkBuster detects a cheat or hack by repeated positive identification on a player's computer, a violation is raised. These violation numbers are 50000 and higher. To help resolve issues involving these violations, simply remove cheats and hacks from your computer.
#50000s - Aimbot
#60000s - Wallhack
#70000s - Multihack
#80000s - Gamehack
#90000s - 'Cheat' Video Drivers
#100000s - Speedhack
#110000s - Autofire
#120000s - Game Hook
#130000s - Attempted PunkBuster Hack
Where can I go to appeal?
EA Game Advisors cannot overturn a PunkBuster Ban.
To appeal, you will need to open an appeal ticket with Even Balance [evenbalance.com], who will be able to further assist you with your issues.
/The Battlelog Moderation team
Twitter: Ragnarok013
