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Acolyte
riceysa
Posts: 1
Registered: ‎09-22-2012

Cannot log in .... "You must be online when logging in for the first time"

Origin is offline and does not see the internet.

 

I have tried uninstalling Origin and reinstalling and rebooting.

 

I turned off all anti-virus and firewall application sin doing the above.

 

Help......

Hero
LiBever
Posts: 8,237
Registered: ‎09-05-2012

Re: Cannot log in .... "You must be online when logging in for the first time"

try this right click on the desktop shortcut for Origin,,

go to properties > compatibility tab > check off run as administrator > apply

and restart origin..( i restart whole pc just in case) and try again and let us know what happens.


libeversig“

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Sentinel
tianikitson
Posts: 3
Registered: ‎09-22-2012

Re: Cannot log in .... "You must be online when logging in for the first time"

 

Just had this problem. Had me stumped for a couple of days. EA support in the forums was not very helpful ( as ever.. EA, you really could do better there... ).

 

Found the weirdest cause for it - thought I'd mention it for others having the problem.

 

Check your time and date, especially the year, on your computer.

 

Having the wrong time/date WILL cause this problem.  Setting the time/date correctly ( someone set the PC to 2002 instead of 2012 ) WILL CAUSE ORIGIN TO FAIL EVERY TIME WITH NO REASON. at least it did for me.

 

I even packet sniffed the connection between the Origin server and PC to troubleshoot - all that told me was that the application was communicating with the server correctly, but the application was failing for it's own reasons. It was only when I noticed the time/date on a warning from a website certificate issue that I realized my PC had the wrong time/date.

 

Fixed it and tried Origin - Straight in ! :smileyhappy: 

 

Don't know how many others are affected by this, but it's a simple fix and really easy to check. If it's a time/date error affecting most people, as I suspect, then it's a major bug for EA not to know this and it needs to be fixed. People's PCs lose the time and date all the time... 

 

Hope this helps :smileyhappy:

 

 

Keeper
theaviator2
Posts: 1
Registered: ‎11-01-2012

Re: Cannot log in .... "You must be online when logging in for the first time"

I just logged in to tell you that you are AWESOME!!!!
 I corrected the time and date and BOOM..I'm ON!

 

Thanks,

 

Keeper
deusanubis
Posts: 1
Registered: ‎11-04-2012

Re: Cannot log in .... "You must be online when logging in for the first time"

I have correct time,but the problem persists

Keeper
turbinator87
Posts: 1
Registered: ‎02-08-2013

Re: Cannot log in .... "You must be online when logging in for the first time"

Would have to agree with previous comment, your awesome.

 

Thanks very much.

 

P.S. obviously it worked :smileyhappy:

Keeper
deviated09
Posts: 3
Registered: ‎02-20-2013

Re: Cannot log in .... "You must be online when logging in for the first time"

bump. Can't log in, same problem. anyone ever find fixes that weren't listed here already?

Keeper
cedevita123456
Posts: 2
Registered: ‎03-16-2013

Re: Cannot log in .... "You must be online when logging in for the first time"

It didnt worked for me :smileysad:

Keeper
theblueredblur
Posts: 1
Registered: ‎03-19-2013

Re: Cannot log in .... "You must be online when logging in for the first time"

Changed my date and time and it worked....thanks!!! :smileyvery-happy:

Keeper
tsernu85
Posts: 1
Registered: ‎03-20-2013

Re: Cannot log in .... "You must be online when logging in for the first time"


tianikitson wrote:

 

Just had this problem. Had me stumped for a couple of days. EA support in the forums was not very helpful ( as ever.. EA, you really could do better there... ).

 

Found the weirdest cause for it - thought I'd mention it for others having the problem.

 

Check your time and date, especially the year, on your computer.

 

Having the wrong time/date WILL cause this problem.  Setting the time/date correctly ( someone set the PC to 2002 instead of 2012 ) WILL CAUSE ORIGIN TO FAIL EVERY TIME WITH NO REASON. at least it did for me.

 

I even packet sniffed the connection between the Origin server and PC to troubleshoot - all that told me was that the application was communicating with the server correctly, but the application was failing for it's own reasons. It was only when I noticed the time/date on a warning from a website certificate issue that I realized my PC had the wrong time/date.

 

Fixed it and tried Origin - Straight in ! :smileyhappy: 

 

Don't know how many others are affected by this, but it's a simple fix and really easy to check. If it's a time/date error affecting most people, as I suspect, then it's a major bug for EA not to know this and it needs to be fixed. People's PCs lose the time and date all the time... 

 

Hope this helps :smileyhappy:

 

 


Thanks a ton you fixed my problem!!!