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Cannot log in .... "You must be online when logging in for the first time"

by riceysa
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Original Post

Cannot log in .... "You must be online when logging in for the first time"

★★ Newbie

Origin is offline and does not see the internet.

 

I have tried uninstalling Origin and reinstalling and rebooting.

 

I turned off all anti-virus and firewall application sin doing the above.

 

Help......

Message 1 of 16 (6,507 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

Champion

try this right click on the desktop shortcut for Origin,,

go to properties > compatibility tab > check off run as administrator > apply

and restart origin..( i restart whole pc just in case) and try again and let us know what happens.


libeversig“

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Message 2 of 16 (6,448 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★ Novice

 

Just had this problem. Had me stumped for a couple of days. EA support in the forums was not very helpful ( as ever.. EA, you really could do better there... ).

 

Found the weirdest cause for it - thought I'd mention it for others having the problem.

 

Check your time and date, especially the year, on your computer.

 

Having the wrong time/date WILL cause this problem.  Setting the time/date correctly ( someone set the PC to 2002 instead of 2012 ) WILL CAUSE ORIGIN TO FAIL EVERY TIME WITH NO REASON. at least it did for me.

 

I even packet sniffed the connection between the Origin server and PC to troubleshoot - all that told me was that the application was communicating with the server correctly, but the application was failing for it's own reasons. It was only when I noticed the time/date on a warning from a website certificate issue that I realized my PC had the wrong time/date.

 

Fixed it and tried Origin - Straight in ! Standard smile 

 

Don't know how many others are affected by this, but it's a simple fix and really easy to check. If it's a time/date error affecting most people, as I suspect, then it's a major bug for EA not to know this and it needs to be fixed. People's PCs lose the time and date all the time... 

 

Hope this helps Standard smile

 

 

Message 3 of 16 (6,443 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★★★ Newbie

I just logged in to tell you that you are AWESOME!!!!
 I corrected the time and date and BOOM..I'm ON!

 

Thanks,

 

Message 4 of 16 (6,277 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★★ Newbie

I have correct time,but the problem persists

Message 5 of 16 (6,221 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★★ Newbie

Would have to agree with previous comment, your awesome.

 

Thanks very much.

 

P.S. obviously it worked Standard smile

Message 6 of 16 (4,292 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★★★ Newbie

bump. Can't log in, same problem. anyone ever find fixes that weren't listed here already?

Message 7 of 16 (3,959 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★★★ Newbie

It didnt worked for me Frown

Message 8 of 16 (3,389 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★★ Newbie

Changed my date and time and it worked....thanks!!! Confusedmileyvery-happy:

Message 9 of 16 (3,319 Views)

Re: Cannot log in .... "You must be online when logging in for the first time"

★★★★★ Newbie

tianikitson wrote:

 

Just had this problem. Had me stumped for a couple of days. EA support in the forums was not very helpful ( as ever.. EA, you really could do better there... ).

 

Found the weirdest cause for it - thought I'd mention it for others having the problem.

 

Check your time and date, especially the year, on your computer.

 

Having the wrong time/date WILL cause this problem.  Setting the time/date correctly ( someone set the PC to 2002 instead of 2012 ) WILL CAUSE ORIGIN TO FAIL EVERY TIME WITH NO REASON. at least it did for me.

 

I even packet sniffed the connection between the Origin server and PC to troubleshoot - all that told me was that the application was communicating with the server correctly, but the application was failing for it's own reasons. It was only when I noticed the time/date on a warning from a website certificate issue that I realized my PC had the wrong time/date.

 

Fixed it and tried Origin - Straight in ! Standard smile 

 

Don't know how many others are affected by this, but it's a simple fix and really easy to check. If it's a time/date error affecting most people, as I suspect, then it's a major bug for EA not to know this and it needs to be fixed. People's PCs lose the time and date all the time... 

 

Hope this helps Standard smile

 

 


Thanks a ton you fixed my problem!!!

Message 10 of 16 (3,306 Views)

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