Battle field 3 not showing in my games won't activate

by avuckovic94
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Original Post

Battle field 3 not showing in my games won't activate

★★★ Newbie

My battle field 3 isn't showing up in either of my Origin accounts. I have tried to refresh my games one both of them. When i try to activate my code it says it's already been activated, as it has. But neither of my accounts are showing that i activated the code on them.

Message 1 of 4 (328 Views)

Re: Battle field 3 not showing in my games won't activate

[ Edited ]
Hero (Retired)

If Origin does not have anything in the My Games list (or other sections), then a file in your cache folder may be corrupted. Clearing your data cache should correct the issue and allow Origin to redownload default files and information.


How to clear your Origin data cache

Note: This will temporarily remove any downloaded material from your Origin cache. The material will be redownloaded when you start Origin again, but if you want to back it up, we have provided steps to do so. You may wish to back up rather than redownload if your Internet connection is slow or limited in some way.


- Completely exit Origin by clicking File > Exit.


-On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin


-If you have previously downloaded material that you would like to back up:

1- Right-click the cache folder and choose Rename.
2- Rename this folder to something like cache.BAK.


-If you do not want to back up your files:
1- Right-click the cache folder and choose Delete.
2- A "Confirm Key Delete" window will appear. Choose Yes.


-Restart Origin and log in. If the game materials repopulate the main view screen, then the issue is likely resolved.


-To restore any material you chose to back up:
1- Completely exit Origin by clicking File > Exit.
2- On your computer, navigate to the following directory: C:\ProgramData\Electronic Arts\Origin\cache
There will be a folder with a long string for a name (such as {9C54E810EE0D968BD7C554A06864A495}).
3- Go back to the renamed/backed up cache folder and access the folder with the same alphanumeric name. Move the contents of the backup folder to the newly created cache folder.
Your prior material should now be available when you restart Origin.

 

NOTE- If an issue persists, you may need to clear this cache folder and redownload any material again.

Message 2 of 4 (323 Views)

Re: Battle field 3 not showing in my games won't activate

★★★ Newbie

When I go into my origin folder I don't see a cache folder. http://i.imgur.com/QG5N9Go.png

Message 3 of 4 (317 Views)

Re: Battle field 3 not showing in my games won't activate

[ Edited ]
Hero (Retired)

Ok open it back up again and at the top of the window open go to View and pick show hidden folders and you should see it if not then ...

EDIT... Try this one it may help more then my post...  http://help.ea.com/en/article/clearing-your-origin-temporary-files/

 

and if the link fails to help[ then....

 

For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.

 

 

 

Contact a games adviser at any time using this following link EA Help - Contact Us

 

Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.

 

Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**




Click the following link and log in: https://help.ea.com/en/




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Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.




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On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.




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If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.




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Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.




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You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.




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Message 4 of 4 (303 Views)