01-14-2014 03:11 AM - edited 09-22-2015 06:39 AM
We're here to help with all Electronic Arts games and services. No matter what game you play or what question you have, we’ll help you contact EA by connecting you to an EA Advisor for expert help.
Save time by logging in and requesting help online. You give our Advisors information about which games you play, the platform(s) you prefer, and your usage history. These details help expedite your contact.
Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.
|Channel||How it works|
|Call Me||Request that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.|
|Chat||Enter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait timeso that you know how long to stay connected.|
|Submit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.|
In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.
Visit the player community or follow EA on social media to get help and share your gaming experience.
|Answer HQ||Visit Answer HQ for support from the community, 24 hours a day. Search for your specific issue, ask a question, or find solutions from other players.|
|Social Media||Follow us on Twitter for helpful tips and answers to player questions. Direct gameplay questions to@AskEASupport in 140 characters or less.|
You can prepare information before you contact us to expedite your support session.
Let us know what you found helpful. At the bottom of our help articles you'll see the question, Was this helpful? Click yes or no to let us know if the article helped you. Clicking yes or no helps us write useful, relevant content. If you click no, please let us know what we can do to improve by contacting us with specific information.
If you can't find an answer to your question, click Contact Us at the bottom of any game page, search results list, or article to begin. Use the country drop-down menu at the top left of the screen to match where you’re contacting us from. This helps ensure that we provide all available support options for your country.
*Depending on your location or network policies, telephone charges may apply. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.